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Desktop Support Engineer L1
About Company
Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.
45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT infrastructure company you can trust.
With over 800 employees serving through 41 service locations and 5 offices across India, we provide infrastructure management services, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more.
Partnering with major OEMs, we offer Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance services to our esteemed clients.
Customized solutions, certified professionals, quick responses, and our adaptable attitude towards customer care for your IT infrastructure needs make us 'The X factor in your IT.’
Our Vision: To be the best-in-class in IT services in India and overseas.
Our Mission: To provide customized services and solutions and be the No. 1 choice for all IT needs.
Job Description
- Provide IT Technical Support to IT End Users.
- Support Knowledge and Experience on Desktop, Laptop, Printer, Software, Projector, CCTV, LAN, Internet etc.
- Basic hardware troubleshoot of Desktop.Laptop, Printer, UPS, Projector, Accessories etc.
- Installation, Configuration, Setup of Desktop, Laptop with Windows 10 or 11 OS and with other productivity Software.
- Installation, Configuration, Traboulshoot of Network/Standalone Printer.
- Insallation, Configuration, Support of other software like O365, AV Software, PDF Software, AutoCAD Software, MS Prjoject Software etc.
- Configuration and setup of MS Outlook, Onedrive.
- Remote desktop support.
- Basic Trouble Shooting on LAN & WAN Network Related Issue
- Basic Support on CCTV System
- Checking of Data Backup system
- Call Log with OEM / Service Provider/ Vendor and Followup for any Hardware or Software or Service related issues.
- Basic Support on VC System like TEAMS, Zoom etc.
- IT Documentation like, Maintenance of Software List, Maintenance of IT Inventory, Maintenance of different IT Hardware
- Co-ordinate with corporate IT Team and Escalate complex issues to higher-level support teams as needed
- Daily Call Activity Log
- Good Communication and collaboration skill.
Department
Service
Open Positions
1
Skills Required
Desktop Support, Hardware Support, OS Installation, Hardware Troubleshooting, Outlook Configuration
Experience
0.5 to 1 year
Location
Powai, Mumbai, Maharashtra, India
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