Desktop Support Engineer L1 EG

WE’RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!

Work Location: Southern Business District,Cairo Festival City, Road 90,Fifth Settlement, New Cairo City, Egypt
Start Date: December 27th, 2025

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
  
• 6000+ Engineers
  
• 200+ Enterprise Clients
  

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Key Responsibilities:

• Install and maintain desktop hardware/software (Windows, Office 365)
  
• Troubleshoot issues via helpdesk ticketing systems
  
• Manage user accounts in Active Directory
  
• Support mobile devices (iOS/Android)
  
• Ensure security with anti-virus and encryption tools
  
  
  
  

Requirements

• Fluent in English and Arabic with valid working permit in Egypt or Egptian ctizienship preferred
  
• CompTIA A+ or MCP certification preferred
  
• Experience with Windows, Active Directory, and hardware troubleshooting
  
• Strong problem-solving and customer service skills
  
• At leats 1 to 2 years of professional IT troubleshooting work expeirence
  
  
  
  
  

Benefits

This is your opportunity to join a world-class IT organization and take your technical skills to the next level. Don't wait - apply today and start building your future with Excis!