Desktop Support Engineer L2

About the Role:

We’re looking for a skilled Desktop Support Engineer (L2) to provide onsite and on-call technical support for desktops, laptops, and IT infrastructure. The role involves troubleshooting, installations, software support, and coordination with our global IT team.

Key Responsibilities:

• Handle L2 support for desktops, laptops, and peripherals.
• Troubleshoot hardware, software, and network (LAN/DHCP/VPN) issues.
• Manage users in Active Directory and Office 365.
• Coordinate with vendors for system repairs and maintenance.
• Maintain tickets via ServiceNow / JIRA / HaloITSM.
• Ensure SLA adherence and accurate documentation.

Requirements:

• Bachelor’s in IT / Computer Science.
• 3–7 years of desktop support (L2) experience.
• Strong in Windows 10/11, O365, and network basics.
• Excellent communication and problem-solving skills.
• Preferred Certifications: CompTIA A+, MCP, ITIL, or MD-100/101.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Experience:

• Desktop support: 4 years (Required)

Language:

• English (Required)

Work Location: In person