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Desktop Support Lead (Mac Environment)-6
Carlsbad, California 92008 Posted March 12th, 2026
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Job Type: Contract
Job Category: IT
Job Description
Job Title: Desktop Support Lead (Mac Environment)
Location: Carlsbad, CA
Contract
Experience: 6–10 Years
Job Summary:
We are seeking an experienced Desktop Support Lead with strong hands-on expertise in Mac environments to lead end-user support operations. The role involves managing L1/L2 desktop support teams, overseeing Mac device lifecycle management, ensuring SLA adherence, and delivering high-quality IT support services across the organization.
Key Responsibilities:
Lead and mentor desktop support team supporting macOS and Windows environments.
Provide advanced troubleshooting for macOS devices, applications, and hardware issues.
Manage device provisioning, imaging, configuration, and asset lifecycle management.
Administer and support Mac management tools (e.g., Jamf, Intune).
Ensure timely resolution of incidents, service requests, and escalations.
Collaborate with security, network, and infrastructure teams for endpoint compliance.
Maintain documentation, knowledge base articles, and process improvements.
Monitor SLAs, KPIs, and drive continuous service improvement initiatives.
Required Skills:
Strong hands-on experience with macOS troubleshooting and support.
Experience with Mac device management tools (Jamf Pro, Apple Business Manager, MDM).
Knowledge of Active Directory, Azure AD, Office 365, VPN, and endpoint security tools.
Experience in leading desktop support teams in enterprise environments.
ITIL knowledge and strong incident/problem management skills.
Required Skills
DATABASE ADMINISTRATOR
SAILPOINT PRODUCTION DEVELOPER
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