Desktop Support Specialist/FT Onsite/Nashua, NH

To insure the smooth and effective operations of the Credit Union's helpdesk information system and troubleshoot information system's problems, business application issues and hardware malfunctioning. Responsible for the inventory of software and hardware assets management program. Organize peripherals in the data rooms and maintain Helpdesk tracking system.

One year to three years of similar or related experience.

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Diagnostic and maintenance abilities with PC hardware, software and Local Area Network. Able to write simple PC-based software applications and reports..