Desktop Support Technician

Optomi, in partnership with a leading organization, is seeking an experienced IT Deskside Support Technician to join their team in Durham, NC!

This role is ideal for a hands-on, customer-focused IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment. The IT Deskside Support Technician will provide both deskside and remote support to ensure a seamless technology experience across the organization.

What the right candidate will enjoy:

• A highly interactive, end-user facing environment
• Hands-on troubleshooting across hardware, software, and network systems
• Collaboration with Help Desk, Network, Security, and Systems teams
• Ownership of workstation setup, onboarding, and lifecycle management

Experience of the right candidate:

• 2+ years of IT support or deskside support experience
• Strong knowledge of Windows and macOS environments
• Experience with Active Directory/Entra ID and Microsoft 365
• Experience with Intune or other MDM platforms
• Familiarity with PowerShell or basic automation/scripting
• Familiarity with remote support tools and ITSM platforms (ServiceNow, Jira, etc.)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with imaging, account provisioning, and hardware deployment
• Strong problem-solving, communication, and customer service skills
• Ability to prioritize and work independently in a fast-paced setting
• Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent experience
• CompTIA A+, Network+, Microsoft MCP, or similar certifications

Responsibilities of the right candidate:

• Provide deskside and remote support for hardware, software, and connectivity issues
• Install, configure, and maintain operating systems, applications, and security updates
• Set up and deploy new user workstations (imaging, account setup, access provisioning)
• Manage IT asset inventory and hardware lifecycle (deployment, repair, decommissioning)
• Support office technology including printers and video conferencing systems
• Escalate complex issues and collaborate with cross-functional IT teams
• Document tickets, resolutions, and procedures accurately
• Assist with onboarding/offboarding and IT orientation
• Ensure compliance with IT policies and security standards

Working Conditions:

• On-site support required in Durham, NC, with occasional travel between office locations
• Ability to lift and move IT equipment up to 50 lbs
• Participation in on-call rotation or occasional after-hours support as needed