Desktop Support Technician

Job Overview
We are seeking a dynamic and motivated Desktop Support Technician to join our IT team! In this role, you will be the frontline hero for resolving technical issues, maintaining computer systems, and ensuring seamless IT operations across the organization. Your enthusiasm for technology and exceptional customer service skills will drive your success as you troubleshoot hardware and software problems, support operating systems, and contribute to a robust IT infrastructure. This is an exciting opportunity to make a tangible impact by empowering users with reliable technology solutions every day!

Responsibilities

• Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues promptly and efficiently.
• Manage computer hardware including desktops, laptops, peripherals, and mobile devices to ensure optimal performance.
• Install, configure, and maintain operating systems such as Windows and macOS, along with relevant applications like Microsoft Office.
• Troubleshoot software problems, including application errors and connectivity issues related to VPNs, firewalls, LANs (Local Area Networks), and other network components.
• Support IT infrastructure by assisting with network setup, configuration of switches and routers, and monitoring network performance.
• Use help desk tools such as ServiceNow or Jira to document incidents, track resolutions, and communicate effectively with team members.
• Assist in user account management within systems like BMC Remedy or ServiceNow to ensure secure access controls.
• Collaborate with team members on projects involving Linux-based systems or other operating environments to enhance overall system reliability.
• Maintain detailed documentation of procedures, configurations, and troubleshooting steps to support ongoing IT operations.
• Communicate clearly with users at all levels to provide excellent customer service while explaining technical solutions in an understandable manner.

Qualifications

• Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting techniques.
• Proficiency in operating systems including Windows and macOS; familiarity with Linux is a plus.
• Solid knowledge of computer networking concepts such as LAN/WAN setup, VPNs, firewalls, and network security protocols.
• Hands-on experience supporting Microsoft Office applications and common enterprise software.
• Ability to troubleshoot hardware components like motherboards, hard drives, RAM, printers, and peripherals effectively.
• Familiarity with help desk ticketing systems such as ServiceNow or Jira for incident tracking and resolution documentation.
• Excellent communication skills with a customer-focused approach; able to explain technical issues clearly to non-technical users.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous but not mandatory. Join us as a Desktop Support Technician and become an essential part of our vibrant IT community! Your expertise will help keep our technology running smoothly while delivering outstanding support that empowers our users every day!

Pay: $55,000.00 - $63,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Desktop support: 4 years (Preferred)
• MacOS Server: 1 year (Preferred)
• Windows Remote Desktop: 3 years (Preferred)

Work Location: In person