Desktop Support Technician

Position: Desktop Technician
Location: Wauwatosa, WI

We are seeking a detail-oriented, proactive, and customer-focused Desktop Support Technician to deliver technical assistance and support to end-users across the organization. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, managing service tickets, deploying devices, and supporting both Windows and macOS environments. This role requires strong communication skills, a high sense of urgency, and the ability to prioritize and resolve technical problems efficiently.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support via helpdesk, email, phone, and in-person interactions.
• Diagnose and resolve hardware and software issues on desktops, laptops, mobile devices, and peripheral equipment.
• Utilize ticketing systems (ServiceNow preferred) to log, track, and resolve incidents and service requests.
• Configure, image, and deploy new laptops, desktops, and related computer hardware.
• Manage user accounts, permissions, and security configurations in Active Directory.
• Apply, troubleshoot, and update Group Policy Objects (GPOs) across the environment.
• Install, configure, and maintain Windows OS; provide secondary support for macOS environments.
• Perform basic network troubleshooting, including connectivity, VPN, Wi-Fi, DNS, DHCP, and printer-related issues.
• Collaborate with IT infrastructure, network, and security teams to escalate advanced issues and support IT initiatives.
• Maintain accurate documentation, asset inventories, troubleshooting steps, and knowledge base articles.
• Ensure exceptional customer service with clear, professional communication at all times.

Job Type: Contract

Work Location: In person