Desktop Support Technician

MRCOOL® designs innovative, energy-efficient HVAC systems, including our DIY-friendly ductless mini splits and ducted central air solutions, built to last. As a fast-growing leader in the HVAC industry, our technology and data infrastructure are critical to scaling the business.

About the role:

We are seeking a passionate and technically skilled Desktop Support Technician to join our team. The ideal candidate will have expert knowledge of Windows 11, MacOS, Microsoft 365, and hardware/software troubleshooting. You will be responsible for ensuring tasks are handled in a professional and timely manner. This role requires maintaining high levels of customer satisfaction through exceptional communication and service delivery.

Responsibilities:

• Provide onsite and remote support to end-users via phone, email, or chat, ensuring timely and effective resolution of technical issues.
• Troubleshoot and resolve software, hardware, and networking issues, including desktops, laptops, printers, network multifunction copiers, and peripheral devices.
• Provide support for Windows 11, MacOS, iPhone, and Android.
• Administer user accounts and provision access to cloud-based applications such as Microsoft Azure, Office 365, Google Workspace, and other enterprise tools.
• Administer and maintain audiovisual systems across conference rooms and presentation spaces, including live support for company meetings.
• Manage the full computer lifecycle, including procurement, deployment, access provisioning, backups, and decommissions, ensuring compliance with company policies and procedures.
• Utilize ticketing systems to log, track, and manage technical support requests.
• Demonstrate a willingness to continuously learn new technologies and processes, improving technical expertise and service delivery.

Qualifications:

• 5+ years of experience supporting Windows and macOS in a corporate environment.
• Strong technical knowledge of Windows 11, Microsoft 365, and Google Workspace.
• Experience providing hardware support for desktops, laptops, printers, network multifunction copiers, and peripherals.
• Experience with Dell and Apple products and their associated support ecosystems.
• Working knowledge of TCP/IP and general networking troubleshooting.
• Good communication skills, both verbal and written, with a focus on clear and concise customer interactions.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• A degree in Computer Science or Information Technology.

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Desktop support: 5 years (Required)

Ability to Commute:

• Hickory, KY 42051 (Required)

Work Location: In person