Desktop Support Technician L2

Job Title: Desktop Support Specialist L2

Location: Grand Rapids,MI (Onsite)

Employment Type: Contract

Key Responsibilities:

· Provide Level 2 desktop and technical support for end users across the site.

· Perform installation, configuration, troubleshooting, and maintenance of desktops, laptops, mobile devices, and peripherals.

· Support MAC, Windows OS, iOS devices (iPhones/iPads) for tracking hardware and software.

· Handle incident resolution related to hardware failures, OS issues, application errors, login/AD problems, and network connectivity.

· Perform system imaging, device upgrades, patching, and deployment of new equipment.

· Support network-related issues, including VPN, switches, wireless access points, and basic LAN troubleshooting.

· Conduct daily health checks on systems, hardware, and network components to ensure smooth operations.

· Maintain accurate IT inventory including laptops, desktops, monitors, accessories, and licensed software using AMC/asset management systems.

· Collaborate with IT teams to resolve escalations, system outages, and cross-functional technical issues.

· Provide on-site and occasional after-hours support for priority incidents or scheduled maintenance.

· Required Qualifications:

· High school diploma or equivalent with 5+ years of IT support experience, OR Associate degree in Computer Science, Information Technology, or related field with 3+ years of hands-on experience.

· Strong hands-on expertise with Windows OS, desktop hardware, printers, and common enterprise applications.

· Experience supporting iOS mobile devices (setup, troubleshooting, configuration, MDM tools preferred).

· Experience with hardware repair, imaging tools, deployment processes, and system upgrades.

· Strong communication, customer service, problem-solving, and teamwork abilities.

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Work Location: In person