Desktop Support Technologist

Desktop Support Tech. I - Full Time Position

Position Summary:

The Desktop Support Tech. will strive to resolve our customers’ technical issues effectively and efficiently while providing the highest level of customer service possible. Individuals assigned to this position will normally perform duties independently and according to established company procedures and practices. This employee will perform a variety of duties, including, but not limited to, customer support, software/hardware troubleshooting, and general administrative and technical tasks.

Essential Duties and Responsibilities:

• Identify, research, escalate or resolve technical problems for customers. ​
• Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.​
• Document, track, and monitor issues to ensure timely resolution.
• Work in collaboration with the System Engineers and Clinical staff to resolve problems.
• Assist in evaluating, documenting, and deploying corporate software tools.
• Perform general technical and administrative tasks.
• Paid evening, weekend, and holiday on-call support as determined by rotation. ​
• Primary scheduled work hours during 1st shift.​

Qualifications Required:

Education and/or Experience:

• Bachelor’s Degree in a technical field or equivalent combination of an Associate’s Degree and experience in helpdesk and customer support.
• Experience in a customer support environment, with knowledge of helpdesk protocols and processes.
• Experience in healthcare, radiology, PACS, or medical informatics is a plus.

Technical Skills Required:

• Ability to troubleshoot a variety of software and peripherals.
• Use of remote access and troubleshooting tools.
• Familiarity with Microsoft Windows operating systems.
• Proficient in the use of commercial software packages such as Microsoft Word, Excel, and PowerPoint. ​​
• Basic knowledge of networking.​
• Ability to effectively troubleshoot and resolve problems with all levels of management and users.​

Other Knowledge, Skills, and Abilities:

• Ability to work in a team environment while remaining both collaborative and independent.
• Ability to promptly answer support-related emails, phone calls, and other electronic communications. ​
• Self-motivated, detail-oriented, and organized. ​
• Excellent interpersonal communication skills and strong analytical and problem-solving skills.
• Commitment to a positive client service mentality.
• Ability to organize and prioritize work activities and handle multiple projects simultaneously.
• Ability to make practical decisions and independent judgments without appreciable direction or advance preparation.
• Willingness and flexibility to support customer needs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• healthcare: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Required)

Ability to Relocate:

• Cincinnati, OH 45213: Relocate before starting work (Required)

Work Location: In person