Desktop Technician

Job Title: Desktop Technician

Location: Barceloneta, PR ~ Hybrid

Salary Range: $15/hr on W2

Introduction

This role involves providing high-quality desktop support to ensure customer satisfaction and efficient resolution of technical issues. The position requires monitoring dispatch queues and resolving tickets with known solutions, as well as troubleshooting and remediating issues arising from the user base.

Required Skills & Qualifications

• Bachelor’s degree in information technology, Computer Science, Electronics, or a related field
• 1–3 years of experience in desktop support or IT helpdesk environment
• Strong experience with Windows OS (Windows 10, Windows 11)
• Experience assembling, disassembling, and troubleshooting PC components (CPU, RAM, HDD/SSD, GPU)
• Prior work experience at client or in client's Industry

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Knowledge of peripherals such as printers, scanners, and monitors
• Proficient in installing and configuring desktop applications (Client Office, Adobe, Google Chrome)
• Experience with antivirus tools and system utilities

Day-to-Day Responsibilities

• Monitor and manage individual ticket queues to resolve routine desktop issues and service requests
• Troubleshoot hardware, software, and peripheral-related issues
• Escalate complex issues to supervisors or appropriate teams when required
• Ensure compliance with corporate and divisional policies and procedures
• Maintain high levels of customer satisfaction through effective support
• Follow established desktop support practices and standard operating procedures
• Update ServiceNow and other tracking systems in a timely and accurate manner
• Meet defined ticket volume and resolution targets
• Execute computer replacements based on equipment lifecycle/end-of-life schedules

Company Benefits & Culture

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Inclusive and collaborative work environment

For immediate consideration please click APPLY to begin the screening process with Alex.