Desktop/System Support Engineer

Dear Candidate,
We are hiring,

Job Title: System/Desktop Support Engineer

Department: IT

Employment Type: Permanent

Location: Ambernath

Qualification Required: Graduate in any stream / BCA

Experience Required:

• Minimum 4+ years of experience as a Desktop Support Engineer
• Minimum 2+ years of relevant experience in Network Support

Duties & Responsibilities:

• Provide support for Basic Networking, Windows Desktop Troubleshooting, and Hardware Issues.
• Attend user-level IT support calls and follow up through the IT ticketing portal.
• Resolve basic user-level issues related to: Microsoft Windows, MS Office 365
• Wired & Wireless Network Connectivity
• Install and configure various Operating Systems including: Windows 7, Windows 8, Windows 10, Windows 11
• Prepare and configure new desktops and laptops with standard applications.
• Update desktops, laptops, and servers with the latest Windows OS patches.
• Monitor hardware performance and identify components for replacement or upgrade.
• Perform preventive maintenance of IT hardware periodically.
• Provide troubleshooting support for server and desktop application-level issues.
• Maintain basic working knowledge of: Active Directory (AD), DHCP, DNS, TCP/IP Networking, File & Print Servers, Basic networking knowledge of:, Switches, Routers, OSI Model.
• Coordinate with OEMs/Vendors for hardware and software support of Desktops, Laptops, and Servers.
• Troubleshoot network and desktop-related issues.
• Configure and manage wireless devices.
• Ensure all systems are updated with the latest antivirus patches.
• Perform Network Rack Panel punching and dressing (Patch Paneling).
• Troubleshoot laptop/desktop hardware and software issues.
• Manage software and hardware inventory (Asset Management).
• Install and troubleshoot email clients such as: MS Outlook, Thunderbird, Configure MS Office 365 Clients
• Install and configure local and network printers or scanners.
• Provide end-user support both physically and remotely.
• Be available for emergency support beyond regular working hours if required.
• Prepare daily call logs and support reports.
• Suggest and implement improvements in IT support services to add value to the team and organization.

Interested candidates share their resume at career@sainielectricals.com

Job Type: Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person