Development Content Manager

The Organization:
The Florence Project was founded in 1989 to respond to a representation crisis for indigent non-citizens detained at the rural Immigration and Customs Enforcement (ICE) Detention Center in Florence, Arizona. Through our programs today, we provide services to thousands of adults, youth, and children detained in Eloy, Florence, Phoenix, and Tucson, Arizona on any given day. In 2001, the Florence Project implemented our Integrated Social Services Program, one of the first of its kind in this field. The Florence Project provides high quality legal and social services and supports initiatives for national changes in immigration law and policy.

Primary Purpose of the Job:

The Development Content Manager is a key player in the Development Department. The position will ensure that donors are properly communicated through donor-centric solicitations and appeals, inspiring cases for support, and tailored proposals for other donor related correspondence. The Development Content Manager reports to the Director of Philanthropy and works in partnership with the Project’s Development Team, Communications Manager, Executive Director, staff, and Board of Directors. The position will be based in the Tucson or Phoenix office, with travel to other Project offices.

Essential Duties & Responsibilities:

Marketing and Communications Publications

• Conduct client interviews, primarily in Spanish, through a trauma-informed perspective. Elicits powerful statements while ensuring clients and legal/social work teams are respected. Crafts stories in a clear, meaningful, and empowering way.
• Curate and expands an organized library of written, video, photo, and audio assets created in collaboration with clients and the team to strengthen organizational messaging for development, communications, advocacy, and programs.
• Produce high quality, inspiring, publication-ready content across a variety of tones and formats including newsletters, direct mail, weekly e-communications, fundraising appeals, and other donor correspondence in partnership with the Communications Manager.
• Build communications that inspire significant investment aligned with mission needs and donor interests. Measures strategies on effectiveness using data and by speaking with supporters/team.
• Assist with other external and internal communications as needed.
• Write strategic, inspiring, publication-ready pieces with clarity, warmth, and accessibility across a variety of tones and formats; quickly masters and consistently applies the organizational voice, demonstrates strong editorial judgment, graciously incorporates feedback, and assists colleagues to do the same.
• Manage multiple deadlines and projects simultaneously, collaborating proactively with staff, clients, designers, photographers, team, and others to ensure timely delivery of high-quality materials using project management strategies and software.
• Maintain a working knowledge of communications best practices, emerging trends in nonprofit storytelling, and digital platform changes to adapt content strategy.

Website and Social Media Content:

• Work in partnership with the team to maintain and supervise the social media calendar, social media accounts, including content creation and curation to ensure alignment with organizational voice.
• Oversee the social media calendar.
• Develops and updates website content as needed.

Annual Report

• Lead the research, writing, and production of the organization's annual report, gathering data, impact metrics, and stories from across departments, ensuring the final product accurately represents the year in review, reflects the organizational voice, celebrates milestones, and inspires continued donor investment.
• Ensure exceptional photography and design throughout the report, coordinating with team members and external parties to manage production, print, and distribution.

Special Projects

• Develop major written, visual, and multimedia assets such as booklets, short videos, archival projects, talking points for key partners, documentary-style films, and art exhibitions.
• Pursue opportunities to elevate organizational stories through external publication, including essays, long-form journalism, or book-length projects.
• Execute on special projects as assigned from concept through completion, coordinating with internal teams and external collaborators to ensure a high-quality final product.

General Development

• Assist with the organization and implementation of Development department events and goals.
• Work with a team to achieve FIRRP’s fundraising goals.
• Complete 5 personalized donor actions (thank you calls or personalized emails) each week with a goal in stewarding key donors.

Minimum Requirements:

• At least 5 years of experience in writing, communications, marketing, or social media; graphic design and/or photography experience a plus.
• Fluent in Spanish, both spoken and written.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Raiser's Edge, Asana, a plus.
• Exceptional writer with the ability to produce publication-ready work across a variety of tones, formats, and audiences with minimal supervision. Takes feedback as a given, willingness to incorporate various tones/voices into a cohesive and inspiring piece.
• Strong organizational skills and keen attention to detail, with a proven ability to manage multiple projects and competing deadlines independently.
• Self-starter and collaborative team player who takes initiative, problem-solves, and communicates proactively with colleagues and leadership.
• Warm, people-oriented communicator who brings professionalism and integrity to all internal and external interactions.
• Demonstrated ability to build positive relationships with a diverse array of people.
  
• Ability to convey a high degree of commitment and passion for the mission of FIRRP.
  
• Aptitude for critical thinking, problem solving, and decision-making.
  
• Strength of character, ethics, commitment, and reliability.
  
• Strong interpersonal skills and the ability to work with diverse populations.
  
• Exhibits high ethical standards and the ability to maintain confidentiality.
  
• Must be able to pass basic background checks.
  
• Travel is required for this position.
  
• Must have a valid driver’s license and reliable transportation.
  
• Proven computer skills. Advanced understanding of basic office applications, i.e., Microsoft Office applications including Excel, Word, and PowerPoint.

Preferred Requirements:

• Experience and knowledge of Raiser’s Edge or another comparable fundraising database a plus.
• Knowledge of immigration detention issues is strongly desirable.

Working Conditions/Physical Demands:

• Operates in a professional office environment and requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling, and pushing.
  
• Ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets.
  
• Ability to lift up to ten pounds.
  
• May require travel to Arizona 2-3 times a year if based outside of Arizona.
• Effective September 1, 2021, FIRRP has implemented a mandatory COVID-19 vaccine policy. To comply with this policy, active employees must be fully vaccinated by October 15, 2021. Employees seeking an exemption due to a medical condition or sincerely held religious belief should contact our Human Resources Department at humanresources@firrp.org.

Salary & Benefits:

This is a full-time position. Salary is competitive for our field and geographical area. Salaries will be calculated based on relevant experience and our established comprehensive wage scale: $64,459.20 - $79,047.49 Annually DOE.

We strive to create and uphold a positive, supportive, and inclusive work environment for all staff. We offer excellent benefits, including:

• Medical plans including health, dental, vision coverage, subject to plan terms
  
• Short Term Disability
  
• Eligibility for group benefits such as voluntary life insurance, subject to applicable waiting periods
  
• Retirement plan, subject to plan terms
  
• Paid Time Off earned on a biweekly accrual basis- Twenty-five (25) Days of Vacation Time, annually
  
• Five (5) Days of Medical/Sick Time, annually
  
• One (1) Day of Personal Time, monthly
  
• Eight (8) Week Paid Sabbatical, after three years of employment
  
• Bereavement leave.
  
• Fifteen (15) Organization-paid holidays, all observed
  
• Eligible for Parental Leave which includes Thirteen (13) paid weeks
  
• Mileage reimbursement for travel between offices and places of work.
  
• Relocation Assistance for out of state new hires available for some positions.

Application Procedures:

This is an immediate opening. Salary is commensurate with experience. The position will remain open until we receive enough qualified applicants. Applications will be reviewed on a rolling basis, and candidates are encouraged to apply early. Only those selected for an interview will be contacted. The Florence Project values diversity in the workplace and strongly encourages applications from people of color, LGBTQ individuals, persons with disabilities, and members of underrepresented communities.

This job announcement is for informational purposes only and is subject to change and modification without notice. This job announcement includes a non-exhaustive list of responsibilities, qualifications and requirements of the position, but does not necessarily include all the job functions of the position.