Development Engineer – L2 Support

We’re looking for a Development Engineer with solid AWS experience and strong problem-solving skills to handle L2 support for our cloud-based projects. You’ll manage the L1 support team, own complex technical issues, and work closely with developers to ensure system reliability and smooth operations.

What You’ll Do:

• Manage and guide the L1 support team, ensuring issues are prioritized and resolved efficiently.
• Take ownership of escalated L2 tickets and ensure timely resolution.
• Troubleshoot AWS issues (Lambda, API Gateway, RDS, CloudWatch, etc.).
• Debug and fix issues using Node.js, Angular, and related technologies.
• Analyze logs, automate recurring tasks, and identify performance or cost issues.
• Collaborate with development teams to test and deploy fixes.
• Document solutions and continuously improve support processes.

What We’re Looking For:

• 5+ years in development or technical support roles.
• Strong hands-on experience with AWS, JavaScript, Node.js, and Angular.
• Previous experience managing people or leading a small technical team.
• Excellent troubleshooting and communication abilities.
• Comfortable managing ticket queues and working with SLAs.
• Available for rotational shifts in a 24x7 support setup.
• Immediate joiners preferred.

Job Type: Full-time