Development Engineer – L2 Support (AWS / Node.js)

We’re hiring a Development Engineer (L2 Support) with strong AWS and Node.js skills!

Key responsibilities:

• Take ownership of escalated L2 tickets and ensure timely resolution.
• Troubleshoot AWS issues (Lambda, API Gateway, RDS, CloudWatch, etc.).
• Debug and fix issues using Node.js, Angular, and related technologies.
• Analyze logs, automate recurring tasks, and identify performance or cost issues.
• Manage and guide the L1 support team, ensuring issues are prioritized and resolved efficiently.
• Collaborate with development teams to test and deploy fixes.
• Document solutions and continuously improve support processes.

Requirments:

• 5+ years in development or technical support roles.
• Strong hands-on experience with AWS, JavaScript, Node.js, and Angular.
• Previous experience managing people or leading a small technical team.
• Excellent troubleshooting and communication abilities.
• Comfortable managing ticket queues and working with SLAs.
• Available for rotational shifts in a 24x7 support setup.
• Immediate joiners preferred.

Job Type: Full-time