Device as a Service Technical Project & Portfolio Manager

No Tech Stack Grid

Team: Infrastructure, Information Security, Product DevOps, Network Engineering, Enterprise Services & Tools

TECHNICAL SKILLS

Must Have

• Devise as a Service (DaaS), IT Asset Management, and end-user tech experience programs
• portfolio management skills
• Service Management/Delivery expertise (ITIL practices)
• Technical project/portfolio management within infrastructure/InfoSec
• vendor management experience
• Willingness to work occasional off-hours (evenings/weekends) for critical changes or incidents.

Nice To Have

• AWS hosted infrastructure concepts and Cloud Dev Ops Practices
• PMP/ITIL cert
• ITAM enterprise ticketing and portfolio tooling
• R&D emerging technologies, vendors and standards

What You’ll Do

Strategy, Communication & Portfolio Management (~40%)

• Own the Enterprise Services & Tools portfolio: intake, prioritization, capacity alignment, and tracking work to goals; keep enterprise tools & service portfolio data current.
• Report portfolio status, risks, dependencies, and health metrics; recommend tradeoffs to ensure engineering teams are always focused on the highest-value work.
• Partner with technology leaders to align vendor offerings and internal services to business objectives; conduct research on emerging vendors/technologies to improve cost-effectiveness and flexibility.
• Establish and evangelize service management/delivery best practices (ITIL-aligned) and ensure adoption across teams.

Design, Delivery & Operations (~30%)

• Lead small to mid-sized projects through the PM lifecycle, from intake through delivery, using appropriate controls, milestones, and risk management.
• Drive Workforce Employee Tech Experience initiatives: on/offboarding workflows, device lifecycle/refresh, process improvements, and product enhancements.
• Develop/modify processes to automate/optimize Device as a Service (DaaS) and related services; collaborate with ISO, Infrastructure, Network, Observability, ITAM, and Operations on end-to-end use cases.
• Implement process controls and compliance reporting for data/process standards; identify exceptions and ensure corrective actions are executed.
• Manage service queues; approve requests where applicable; support day-to-day operations and plan strategic improvements.

Project Management (~30%)

• Lead cross-functional review and governance of New Product Requests, accelerating decision-making and ensuring alignment with business priorities by managing the end-to-end lifecycle, from intake through execution readiness, enabling faster adoption of strategic initiatives.
• Manage complex technical integration efforts across workforce products and shared services; align dependencies, environments, and integration test plans.
• Apply project management best practices to run the engagement end-to-end—define scope/schedule/budget, manage risks/issues/blockers, and drive timely decisions.
• Work iteratively to deliver value early and often; demonstrate progress via increments, pilots, and measurable outcomes.
• Use Agile practices (Scrum/Kanban): backlog management, sprint/iteration planning, daily syncs, reviews/demos, and retrospectives.
• Maintain clear milestones, acceptance criteria, and change control; keep stakeholders aligned with a lightweight comms cadence.

Project Management (Core Practices)

Communications, Training & Customer Experience

• Plan and deliver end-user communications (product rollouts, incident awareness/impact) and technical training (new products/features).
• Act as SME and voice of the workforce—capture feedback, synthesize insights, and route them to engineering to inform roadmaps and increase adoption.
• Participate in on-call escalations to craft timely, clear workforce communications during incidents.
• Prepare and present complex technical information for both technical and non-technical audiences; provide constructive feedback and build consensus.

Continuous Improvement & Analysis

• Use metrics to validate feasibility and measure outcomes; track multiple concurrent initiatives and communicate clear milestones/deliverables.
• Apply quality management to maintain standards; use reviews/observations for continuous improvement and elimination of redundant work.
• Integrate inputs from multiple sources to generate insights that influence engineering roadmaps and service design.

Qualifications

Required

• Bachelor’s degree or equivalent experience.
• 6+ years in technical project/portfolio management within infrastructure/InfoSec or adjacent technical domains.
• Demonstrated portfolio management skills (intake, prioritization, dependency/risk management, reporting).
• Strong vendor management experience: SLAs/SLOs, invoice validation, and performance governance.
• Service Management/Delivery expertise (ITIL practices), including process design and implementation.
• Experience with Devise as a Service (DaaS), IT Asset Management, and end-user tech experience programs (on/offboarding, device refresh, training, communications).
• Excellent written and verbal communication; proven ability to work cross-functionally and influence without authority.
• Comfortable operating in DevOps/cloud-oriented environments with modern tooling.

Preferred

• Professional training/certifications in PMP, ITIL or Service Design/Management.
• Familiarity with AWS-hosted infrastructure concepts and Cloud/DevOps practices.
• Experience with enterprise ticketing/ITAM and portfolio tooling (e.g., JIRA/Service Management, similar).
• Ability to research and evaluate emerging technologies, vendors, and standards.
• Willingness to work occasional off-hours (evenings/weekends) for critical changes or incidents.

Success Indicators

• Portfolio health to goals (predictable delivery, clear dependencies, accurate status).
• Improved workforce experience metrics (adoption, satisfaction, reduced friction).
• Measurable service delivery gains (SLA/SLO attainment, cost optimization, reduced cycle times).
• High-quality stakeholder communications and training outcomes.
• Strong vendor performance and ROI with verified, accurate invoicing.

Our Culture

We’re motivated by impact—improving educational and career trajectories for millions of students each year. We value inclusivity, curiosity, and continuous learning. You’ll collaborate with high-performing engineers using modern technologies while teaching, learning, and shipping meaningful improvements together.