DevOps Engineering Manager

This position is only available for W2 Employees. Please note that to be a W2 Employee, you must reside in one of the following states: PA, NJ, NH, DE, CO, SD, TX, WY, AK, or FL.

Make an Impact That Matters

Are you passionate about helping nonprofits grow their impact? Join SofterWare, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.

About SofterWare

Repeatedly recognized as a Philadelphia Inquirer Top Workplace, SofterWare builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.

Why you will love working at SofterWare:

• Contribute to a mission-driven organization dedicated to empowering nonprofits — where your work directly helps meaningful causes and makes a real difference in the world.
• Enjoy a remote-first, flexible work environment that supports your well-being and balance.
• Be part of a company culture that values collaboration, learning, inclusion, and giving back together as a team.
• Engage with vibrant employee groups like Diversity & Inclusion, SofterWare Women’s Network, SofterWare Wellness, and SofterWare Gives Back, our volunteer and community service initiative.
• Build meaningful relationships in a remote-first environment — from lively Slack channels that connect teammates with shared interests to virtual events that strengthen our sense of community

Your Role as a DevOps Engineering Manager:

The DevOps Engineering Manager leads the strategy, development, and evolution of DevOps practices across infrastructure, deployment, and operations. This role combines technical leadership with team development to drive scalable, secure, and efficient cloud environments while improving the speed, quality, and reliability of software delivery. As a key member of the Development Leadership Team, the Manager fosters a culture of automation and continuous improvement, enabling high-performing systems that support mission-critical applications.

Key Responsibilities:

Leadership & Team Development

• Lead, mentor, and grow a high-performing DevOps team focused on impact, ownership, and continuous improvement
• Develop and execute a strategy to upskill and transform traditional operations staff into modern DevOps practitioners
• Foster a culture of automation, accountability, and engineering excellence
• Partner closely with Engineering and Product leadership to align platform capabilities with delivery goals
• Serve as a key contributor to the Development Leadership Team, shaping engineering direction, standards, and practices
• Manage team performance through regular 1:1s, coaching, feedback, and career development planning
• Communicate effectively with both technical and non-technical stakeholders to drive alignment and outcomes

DevOps Strategy & Execution

• Define and execute a clear DevOps strategy aligned to business priorities and product goals
• Champion best practices across CI/CD, observability, reliability, and security
• Establish and track KPIs for delivery performance, reliability, and operational efficiency
• Drive improvements aligned to engineering performance metrics (e.g., deployment frequency, lead time, change failure rate, uptime)
• Continuously improve deployment speed, system stability, and developer experience
• Lead major DevOps and infrastructure initiatives from design through production readiness

CI/CD & Automation (Technical Leadership)

• Architect, implement, and optimize CI/CD pipelines to enable fast, reliable, and repeatable software delivery
• Serve as a technical authority on pipeline design, automation, and release engineering practices
• Standardize and scale build, test, and deployment processes across engineering teams
• Drive an automation-first mindset to eliminate manual processes and reduce operational overhead

Infrastructure as Code (IaC) & Cloud Architecture

• Lead and mature Infrastructure as Code practices using tools such as Terraform, Ansible, CloudFormation, Terragrunt, and Bicep
• Design and manage scalable, secure, and resilient cloud infrastructure across Azure and AWS
• Ensure consistency, repeatability, and governance across environments
• Ensure infrastructure supports high-performing, scalable online experiences, including peak donation and campaign traffic
• Provide architectural guidance and governance for platform and infrastructure decisions

Cloud Cost Management & Optimization

• Establish and enforce cloud cost governance practices across Azure and AWS
• Implement cost visibility and accountability across engineering teams
• Monitor, analyze, and optimize cloud spend to ensure efficient resource utilization
• Partner with Finance and Engineering leadership to align infrastructure investments with business value

Reliability, Security & Operations

• Ensure high availability, performance, and scalability of production systems, supporting uptime targets and minimizing production incidents
• Ensure production systems reliably support critical customer-facing experiences, including online donation platforms
• Own monitoring, alerting, and incident response practices to ensure rapid detection and effective resolution
• Embed DevSecOps principles into pipelines and infrastructure
• Drive proactive improvements in system reliability, resilience, and operational readiness

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Key Requirements:

• 10+ years of experience in engineering, infrastructure, or DevOps roles
• 3+ years of experience leading DevOps or platform teams
• Deep expertise in CI/CD systems (e.g., Azure DevOps, GitHub Actions)
• Strong experience with Infrastructure as Code (Terraform strongly preferred)
• Experience with cloud platforms (Azure and/or AWS)
• Strong background in automation, scripting, and distributed system design
• Experience with containerization and orchestration (Docker, Kubernetes)
• Proven ability to lead teams, influence engineering culture, and drive organizational change

Education and Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• Experience working in SaaS or product-led environments preferred
• Experience transforming traditional operations teams into DevOps organizations preferred
• Experience with observability tools (e.g., New Relic, Datadog, Prometheus, Grafana) preferred
• Familiarity with security and compliance in cloud environments preferred
• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies

Compensation

We believe great work deserves great rewards — and that when SofterWare succeeds, our team members should share in that success.

This full-time, remote position offers a total compensation range of $170,000–$180,000 USD, depending on your experience and skills. Our compensation package is designed to recognize your contributions, reward outstanding performance, and support your long-term growth.

Total Compensation includes:

• Competitive base salary
• Quarterly incentive bonuses
• Monthly profit sharing bonus

Benefits

We’re proud to offer a comprehensive and competitive benefits package, including:

• Paid time off and volunteer days
• Matching gifts program
• Parental and military leave
• 401(k) with employer match and profit sharing
• Medical, prescription, vision, and dental coverage
• Pre-tax dependent coverage and voluntary benefits
• Short-term disability
• Employee Assistance and Wellness Programs

SofterWare is proud to be an Equal Opportunity Employer.

We make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. SofterWare is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.

Join Us

Ready to make an impact with a team that empowers nonprofits every day?

Apply now and help us build a better world through technology and compassion.