DGM - Operations (QSR)

Primary Title: Deputy General Manager - Operations (QSR)

About The Opportunity

Operating in the Quick Service Restaurant (QSR) segment within the Food & Beverage industry, this role leads nationwide on-site operations for a fast-scaling QSR operator in India. The DGM - Operations will drive end-to-end store performance, operational excellence, and margin delivery across multi-unit outlets while ensuring food safety, customer experience, and growth enablement.

Role & Responsibilities

• Own multi-unit operational performance: set and achieve targets for service quality, throughput, and customer experience across the portfolio.
• Drive P&L ownership and cost control initiatives—optimise labor, food-cost, and overheads to meet margin goals.
• Standardise and enforce SOPs, quality checks and food-safety protocols (HACCP) through regular audits and corrective actions.
• Lead talent management for on-site teams: recruit, train, coach store leadership and implement performance metrics.
• Manage procurement, vendor performance, and inventory to ensure stock reliability and cost efficiency.
• Support store expansion and remodel projects—coordinate site readiness, operations handover, and launch playbooks.
  
  

Skills & Qualifications

Must-Have

• Proven leadership in multi-unit QSR operations with track record of improving store KPIs and margins.
• Strong P&L management and cost-optimisation experience specific to restaurants or foodservice.
• Deep knowledge of QSR kitchen operations and front-of-house service standards.
• Hands-on experience with food-safety systems and HACCP implementation.
• Operational expertise in inventory control, procurement and vendor management for high-volume outlets.
• Familiarity with Restaurant POS systems and back-office reporting tools.
  
  

Preferred

• Experience with franchise operations, national rollouts or multi-city expansions.
• Background in operational excellence methodologies (Lean, Six Sigma, Kaizen) applied to F&B.
• Exposure to store rollout project management and real-estate coordination for new openings.
  
  

Benefits & Culture Highlights

• High-ownership leadership role with clear career progression in a fast-growing QSR business.
• On-site, impact-focused position with cross-functional exposure to supply chain, marketing and real-estate.
• Competitive compensation with performance-linked incentives and responsibility for sizeable operational P&L.
  
  

Location: India (On-site). Candidates should be prepared for frequent travel across store locations and hands-on operational leadership.

Skills: leadership,p&l management,dgm,operations,qsr