DGM/GM- Quality Assurance

Department - Quality Assurance

Location - Jambusar (near Vadodara), Gujarat

Designation - DGM/GM

Experience - 15 to 20 years (at least 5 years in lead role)

Essential Qualifications- Diploma/Graduate/Postgraduate – Mechanical/E&I/E&C/Packaging

Key Roles/Responsibilities:

1. Packed Ware Audit & Product Release

• Ensure effective packed ware audits across all production lines as per defined quality plans.
• Define, issue, and control AQL levels for packed ware inspections.
• Decide acceptance limits and define the panoply of defects (critical, major, minor).
• Conduct pre-dispatch inspections and exercise authority to review, approve, and release finished product batches that comply with quality specifications, regulatory requirements, and internal standards.
• Ensure implementation of bottle matrix requirements and functional testing as per the approved quality plan.

2. Inspection Systems & Testing

• Ensure validation, calibration, and effective utilization of hot-end and cold-end inspection machines.
• Oversee operation and accuracy of laboratory testing equipment for dimensional, mechanical, and functional testing.
• Periodically review inspection effectiveness and initiate improvements as required.

3. Quality Systems & ISO Compliance

• Act as Management Representative (MR) for ISO Quality Management Systems.
• Plan and conduct internal audits and ensure timely closure of audit findings.
• Coordinate with external agencies for certification and surveillance audits.
• Maintain quality documentation, procedures, and compliance with applicable standards.

4. Process & Product Audits

• Conduct process audits and product audits as per the audit schedule.
• Compile audit reports and provide structured feedback to production teams.
• Ensure corrective actions are implemented and verified for effectiveness.

5. Pre-Dispatch Inspection (PDI) Compliance

• Ensure 100% compliance with Pre-Dispatch Inspection (PDI) requirements prior to shipment.
• Establish and maintain PDI procedures, checklists, and acceptance criteria aligned with customer specifications and regulatory standards.
• Verify that finished goods meet:
• Approved quality specifications
• Packaging and labeling requirements
• Quantity, palletization, and container loading standards
• Authorize final quality clearance and release of shipments post PDI verification.
• Ensure proper documentation, traceability, and record retention of PDI results for audits and customer review.
• Coordinate with production, dispatch, and logistics teams to prevent shipment of non-conforming material.

6. CTPAT (Customs Trade Partnership Against Terrorism) Compliance

• Ensure compliance with CTPAT security requirements applicable to export shipments.
• Implement and monitor quality-related controls supporting CTPAT, including:
• Tamper-evident packaging integrity
• Seal verification and documentation
• Prevention of product contamination or substitution
• Ensure PDI activities align with CTPAT container security and inspection protocols .
• Support CTPAT audits and assessments by providing required quality records, procedures, and evidence.
• Coordinate with supply chain, security, and dispatch teams to address non-conformities identified during CTPAT audits .
• Ensure training and awareness within QA teams on CTPAT requirements impacting quality, packing, and dispatch operations .
• Maintain continuous audit readiness for customer, regulatory, ISO, and CTPAT audits.
• Review audit findings related to PDI and CTPAT and ensure timely closure through CAPA .
• Periodically review and strengthen PDI and export-related quality controls to mitigate risk.

7. Customer Complaint Management & CAPA

• Lead investigation of customer complaints, including root cause analysis.
• Finalize and implement corrective and preventive actions (CAPA).
• Ensure effective implementation of CAPA on the shop floor and verify sustainability.
• Monitor complaint trends and drive systemic improvements to prevent recurrence.

8. Continuous Improvement

• Drive continual improvement initiatives within the QA department.
• Reduce internal rejection, customer complaints, and cost of poor quality (COPQ).
• Support plant initiatives related to process capability, efficiency, and quality enhancement.

9. Samples, COA & Customer Support

• Ensure timely provision of samples to the marketing department (domestic and export) as per daily requirements along with Certificates of Analysis (COA).
• Manage dispatch of NPD samples along with COA.
• Issue Certificates of Analysis for export customers in line with agreed specifications.

10. New Product Development, Packaging & Decoration

• Oversee packaging design and development and ensure incoming quality control (IQC) of packaging materials for the JBR plant.
• Manage decoration development and IQC of decoration materials for the JBR plant.
• Ensure new developments meet functional, aesthetic, and regulatory requirements.

11. Training & Competency Development and People Development

• Provide training to QA executives, inspectors, and checkers on:
• Defect identification and limit samples
• Inspection techniques
• Decision-making consistency
• Quality systems and procedures
• Build quality awareness and accountability across the organization.
• Encourages a culture of learning, accountability & develops succession readiness .

12. Resorting & Re-inspection Operations

• Ensure effectiveness of resorting operations as per approved plans.
• Monitor day-to-day online generation and resorting results.
• Validate resorting outcomes to ensure only conforming products are released.