DGX Success Manager (AI Workforce Program)

We are looking for a DGX Success Manager (Case Worker) to support participants through our AI Workforce Foundations program.

This role ensures participants not only complete training, but also actually understand, apply, and benefit from AI tools in real life.

You will be the bridge between:

training

technology

and real human outcomes.

Support participants during and after training (up to 90 days)

Answer questions and provide guidance on AI tools and platforms

Help participants stay engaged and complete the program

Track participant progress and outcomes

Assist with onboarding and basic technical support

Communicate regularly with participants via email, chat, or phone

Identify gaps and suggest improvements to the program

Ideal Candidate

Strong communication and people skills

Experience in customer support, case management, or program coordination

Comfortable learning and explaining new technology (AI tools, digital platforms)

Organized and detail-oriented

Self-starter who can operate in a fast-moving startup environment

Passion for helping people improve their lives through technology

Bonus (Not Required)

Experience with workforce programs (WIOA, One Stop, etc.)

Experience with CRM systems or participant tracking

Background in education, social services, or community work

Compensation

Part-time / contract to start

Competitive hourly or per-cohort compensation (based on experience)

Opportunity to grow into a full-time role as programs scale

Why Join DGX

Be part of a mission-driven company focused on real impact

Work directly on programs helping underserved communities access AI

Help shape a new workforce model at the ground level

Grow with a company building something big

How to Apply

Apply through Indeed or send your resume to:

Sal@dgxsecurity.com

Pay: From $25.00 per hour

Work Location: Remote