DHA Pharmacy Manager - Outpatient

Location: 268 Al Wasl Rd, Dubai & Grove Mall, Al Barsha, Dubai, UAE

Job Summary:

We are seeking an experienced and strategic Pharmacy Manager to lead and oversee pharmacy operations across multiple GluCare facilities in the UAE, while also playing a key role in scaling GluCare's pharmacy model internationally as the organization expands.

This role combines hands-on operational leadership, people management, and strategic planning, ensuring that pharmacy services consistently meet regulatory, clinical, financial, and patient-experience standards across all locations.

Key Responsibilities:

• Pharmacy & Multi-Facility Operations:
• Lead and oversee day-to-day pharmacy operations across multiple GluCare clinics, ensuring safe, efficient, and compliant dispensing practices
• Standardize pharmacy workflows, SOPs, and quality standards across all facilities
• Monitor service levels, turnaround times, stock availability, and patient satisfaction
• Support facility-level pharmacy teams to ensure consistent performance and adherence to GluCare standards
• Regulatory & Clinical Compliance:
• Ensure full compliance with DHA, MOHAP, and applicable international regulations
• Lead preparation for audits, inspections, and licensing requirements across facilities
• Maintain up-to-date documentation, policies, and pharmacy records in line with regulatory standards
• Work closely with the Pharmacist-in-Charge (where applicable) to ensure patient safety and compliance
• People Management & Leadership:
• Manage, coach, and develop pharmacy teams across locations, including pharmacists, assistants, and pharmacy operations staff
• Oversee staffing plans, rotas, performance reviews, and continuous professional development
• Support onboarding, training, and competency assessments for new pharmacy staff
• Foster a culture of accountability, service excellence, and collaboration
• Inventory, Procurement & Financial Oversight
• Oversee procurement, stock planning, and inventory optimization across all facilities
• Monitor margins, cost control, supplier performance, and wastage reduction
• Ensure accurate reporting on stock levels, consumption trends, and financial performance
• Collaborate with Finance and Operations on budgeting and cost optimization initiatives
• International Expansion & Scaling:
• Support the setup and operational readiness of new pharmacy services in upcoming GluCare facilities, including international locations
• Contribute to the development of scalable pharmacy models, SOPs, and operating frameworks suitable for global rollout
• Liaise with external stakeholders, suppliers, and regulatory bodies in new markets as required
• Provide subject-matter expertise during feasibility planning and launch phases
• Cross-Functional Collaboration:
• Work closely with Clinical, Operations, Finance, Insurance, IT, and Supply Chain teams
• Ensure pharmacy operations align with clinical pathways and patient-care delivery models
• Provide regular updates on risks, performance metrics, and improvement initiatives to senior leadership
  
  

Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

Requirements

Qualifications & Experience:

• Bachelor's degree in Pharmacy (mandatory)
• Valid DHA Pharmacist License
• Minimum 5-8 years of pharmacy experience, with at least 2-3 years in a managerial or multi-site role
• Experience within hospital, clinic, or outpatient pharmacy settings
• Exposure to healthcare scaling, multi-facility operations, or international expansion is highly desirable
• Strong knowledge of pharmacy regulations, compliance, and audit processes
• Experience in accreditations (especially JCIA)
  
  

Key Skills & Competencies:

• Strong leadership and people management skills
• Proven ability to manage multiple facilities simultaneously
• Strategic mindset with operational execution capability
• Excellent communication and stakeholder management skills
• Financial awareness, margin management, and data-driven decision-making
• Adaptability and willingness to support international growth initiatives