Diagnostics Solutions Support Partner

Diagnostics Solutions Support Partner page is loaded Diagnostics Solutions Support Partnerlocations: Central Singaporetime type: Tempo integralposted on: Publicado hojetime left to apply: Data de término: 2 de dezembro de 2025 (13 dias restantes para se candidatar)job requisition id: 02Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante. A posição Molecular Diagnostics Partner/ Senior Partner A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.That's what makes us Roche.The Molecular Diagnostics Partner/ Senior Partner, within the Diagnostics Solutions Support team, is a dynamic, self-motivated, and customer-focused professional who provides expert-level technical and application support for the company's molecular diagnostic solutions. This individual works closely with sales and product teams to drive business growth and customer satisfaction by ensuring seamless product implementation and optimal use by customers. The Opportunity Provide Technical and Application Support: Deliver high-level pre- and post-sales technical support for the molecular diagnostic products, including on-site and remote assistance. Diagnose and resolve technical and application-related issues for customers in a timely manner. Customer Training and Education: Conduct hands-on training, workshops, and demonstrations for customers on the proper operation, maintenance, and application of diagnostic systems. Drive customer self-sufficiency by developing and delivering expert-level, customized training programs and technical workshops. Cross-functional Collaboration: Strategically align customer requirements with internal Sales, Service and Customer Support teams to accelerate new solution adoption and resolve critical path issues. Documentation and Reporting: Maintain detailed records of support activities, and contribute to the development of application documentation and knowledge databases. Validation and Implementation: Lead end-to-end site validation and implementation of new molecular diagnostic assays and instrumentation, ensuring compliance with regulatory standards. Who you are You should hold a Bachelor's or Master's degree in Molecular Biology, Medical Technology, Biomedical Sciences, or a related field with a least minimum 5 years of relevant experience in clinical/research laboratory setting or relevant experience in applications support, with hands-on experience in molecular biology techniques. You should posses Essential proficiency in molecular biology techniques such as PCR and qPCR You should be familiar with standard lab equipment and laboratory workflow as well as lab information systems (LIS) and knowledge in Digital Solutions in lab will be an advantage You should have proven ability to build strong, collaborative relationships with cross-functional teams (Sales, Service and Customer Support) to achieve shared business and customer goals. You should have dedicated and positive attitude with focus on achieving customer success and satisfaction, acting as a trusted consultant and brand representative. Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável. A Roche é um empregador que pratica políticas de igualdade de oportunidades.