Digital Banking Operations Officer

Benefits

Citizens Bank offers competitive compensation and outstanding benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Employee Assistance and Wellness Program
• Life, Short-term and Long-term Disability
• Up to 11 Paid Holidays
• Health and Dependent Care Reimbursement Accounts
• Paid Time Off; Paid Family Leave
• Banking Privileges

Position: Digital Banking Operations Officer

Position Location

Citizens Bank – Philomath Administration Building

1507 Main St.

Philomath, Oregon 97370

Type: Exempt/Officer

Reports to: Digital Banking Manager

Description

The Digital Banking Operations Officer is responsible for the daily operations of the department, which includes the Digital Banking, Cash Management, and Treasury Management platforms, products, and services. The Operations Officer will provide leadership to the team of Specialists by fostering a collaborative work environment, and maintaining accountability for high standards in accuracy, thoroughness, operational integrity, problem solving, and excellent communication. A solid understanding of Digital Banking and Treasury Management services, processes, procedures, payments, and banking operations is necessary to effectively manage the operations of the department, mitigate associated risks, and provide exceptional service and support to internal and external partners.

Duties and Responsibilities

• Align department processes, job duties, training, and scheduling to support department processes and growth.
• Supervise the team of Specialists to maintain an efficient and effective workflow by monitoring requests received through all channels and ensuring all processes are completed accurately, timely, and adhere to procedures.
• Cross train and provide back up for all Specialist job functions and department tasks, and support other Officer roles within the department.
• Support Specialists with research and problem solving of complex issues.
• Responsible for evaluating the team’s performance to ensure department staff have access to appropriate resources and are utilizing all of them when performing their expected duties and responsibilities.
• Hire, coach, mentor, evaluate, and train direct reports, ensuring performance expectations and accountability standards are communicated and upheld.
• Support employee development and career growth through regular feedback and coaching discussions, maintaining awareness of each employee’s strengths, weaknesses, development needs and goals.
• Responsible for department meetings, team training and communication, approving payroll and time off requests, certifications, internal documents and forms, and supply ordering.
• Responsible for DR/BCP communication, planning, coordination, testing, documents, and prioritizing department workload and tasks in the event of a disruption to services or systems.
• Coordinate with department manager on department operational matters and act as a liaison between management and staff.
• Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence.
• Maintain the safety, integrity, and confidentiality of customer information.
• Help maintain a safe and secure work environment.
• Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
• Regular and reliable attendance.
• Comply with all applicable policies and procedures as well as governing laws and regulations. This includes but is not limited to: performing all assigned duties under the Bank’s compliance program and related laws and regulations. Successfully completing all mandatory compliance training including BSA and any other training as assigned in a timely manner.
• Other duties as assigned.

Required Qualifications

• Minimum 3 years of banking experience with solid foundational knowledge of banking operations, rules, and regulations.
• Minimum 2 years in a supervisory capacity.
• High school diploma or equivalent.
• Technological competencies to understand, operate, research, and provide support for the systems managed by the department.
• The ability to learn and adapt to new information and technology platforms.
• Self-starter with the ability to schedule and complete tasks and duties autonomously.
• Experience operating a Windows based PC.
• Advanced experience working with Word, Excel, and Outlook, and Adobe.

Preferred Qualifications

• Previous experience working with Digital Banking and Treasury Management platforms, technologies, and integrated services.
• Solid understanding of business products and services, entity structures, and beneficial ownership.
• Advanced understanding of payments and associated risks.

Attributes

• Skilled at problem solving and critical thinking, collecting and validating information, understanding and defining a problem, uncovering the root cause of the issue, establishing facts, and providing clear, accurate, and logical solutions with high-quality results.
• Ability to understand situational differences, evaluate processes and apply effective solutions.
• Proven ability to analyze, interpret, apply, and summarize written information, and follow instruction with a high level of accuracy and attention to detail.
• Strong organizational and time management skills with the ability to manage, prioritize, delegate and execute complex tasks in a fast-paced environment.
• Ability to complete or resume tasks despite interruptions, and the flexibility to deal with unexpected events.
• Able to complete work independently, from inception through completion, communicating key information, balancing workload and deadlines, without needing direction, prompting, or constant supervision.
• Able to understand risk inherent processes, leverage information, and identify trends to derive actionable insights and apply appropriate controls.
• Demonstrates accountability, collaboration, continuous learning and professional development, and teamwork.
• Ability to maintain a high level of customer service to a variety of customers.
• Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels.
• Ability to communicate effectively in writing as well as verbally in-person and via phone.
• Ability to provide and follow verbal and written instructions.
• The ability to work independently and as part of a team.
• Exhibit a professional, business-like appearance and demeanor.
• Dedication to organizations goals, objectives, cultural values, mission, and vision.

Working Conditions

• Work is conducted during day shift hours in an indoor, temperature-controlled office.

Physical Requirements

• Ability to clearly speak, hear, see, and communicate with customers and co-workers.
• Ability to stand or sit for extended periods of time.
• Ability to perform repetitive finger, hand, and arm movements.
• Ability to regularly kneel, reach, bend, push, pull, carry up to 50 pounds.

Disclaimer

Citizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check and criminal background check.