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Digital Communications Assistant - Hybrid Chicago Loop Office
NORC at the University of Chicago is seeking a Communications Assistant to join the digital communications team within Strategic Communications. This is a role for someone who believes that rigorous, independent research can help make the world a better place, and wants to be part of getting it into the right hands.
You’ll be part of a small, high-impact team responsible for NORC’s digital presence across social media, web, and email. You’ll craft content that translates complex research into compelling stories, design scroll-stopping social graphics and videos, and help manage the digital channels that connect NORC’s work with the policymakers, researchers, clients, and partners who can put it to use.
This is a hands-on role that rewards initiative, curiosity, and a sharp eye. You’ll have real ownership over work that matters, and the opportunity to grow alongside a team that values both creativity and precision.
Please note: This is a hybrid position available from either our Chicago Loop or Washington, D.C. office, with a minimum of 6 days per month in the office.
The Strategic Communications department drives NORC’s brand, reputation, and visibility across every channel and audience. The department brings together expertise in corporate communications, creative services, digital communications and marketing, internal communications, and project-level communications support. We manage NORC’s social media presence, email marketing, and website properties, and we partner with project teams on dissemination strategies that help NORC’s research reach the people who need it. NORC partners with government, corporate, and nonprofit clients around the world to inform the critical decisions facing society, and we ensure that work gets seen, understood, and used, both for our clients and for broader public impact.
- Create, write, design, and publish social media content across all of NORC’s channels (LinkedIn, Facebook, Instagram, Bluesky, X, Threads, YouTube, and others as they emerge), using both Sprout Social and native platform tools.
- Develop social copy that distills complex research findings into clear, engaging language appropriate for each platform and audience.
- Design social graphics and short-form video content using Canva, Adobe Creative Suite, or other similar tools, working within established brand templates while bringing a strong visual sensibility to every piece.
- Support digital advertising campaigns, including ad creation, placement, and performance monitoring across social and search platforms.
- Maintain and update content on NORC’s website (built on Adobe Experience Manager), ensuring accuracy, timeliness, and alignment with brand standards.
- Monitor platform algorithms, trends, and best practices across all social channels, and proactively recommend adjustments to content strategy and posting approach.
- Employ AI tools thoughtfully and strategically to enhance content workflows, always maintaining human editorial judgment and quality control.
- Track, analyze, and report on social media, web, and advertising performance metrics, translating data into actionable recommendations.
- Assist in the coordination of digital communications projects, including participation in timeline, budget, and content management activities.
- Proofread and fact-check all content with meticulous attention to detail, catching errors in copy, data, attributions, and formatting before anything goes live.
- Work closely with communications colleagues and stakeholders throughout the organization as needed and appropriate.
- Perform other duties as assigned.
- Bachelor’s degree or commensurate experience in the field.
- 1 year of relevant work or internship experience.
- Demonstrate excellent written and verbal communication skills and a strong client-service orientation.
- High attention to detail, especially around branding, design, format consistency, and timeliness of deliverables.
- Proven examples of strong content for a variety of social media channels, from ideation to writing and editing to publishing.
- Demonstrated organizational, coordination, and task management abilities.
- Ability to manage multiple priorities with strong performance/results.
- Team player with a commitment to a collaborative work environment, both virtually and in person.
- Interest in and commitment to social science research and mission-driven work.
- Capable and eager to work effectively with multiple departments, stakeholders, and internal clients; and ability to work with multiple layers of the organization (including C-level executives).
- Design experience and familiarity with Adobe Create Suite, AEM, HTML, SharePoint a plus.
The pay range for this position is $54,000-$68,000.
Hybrid work schedule in the heart of Chicago.
This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:
Generously subsidized health insurance, effective on the first day of employment
Dental and vision insurance
A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
Group life insurance, long-term and short-term disability insurance
Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).
NORC’s Approach to Equity and Transparency
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).
NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.
For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.
NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
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