Digital Consultant

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the “Best Places to Work in Hawaii for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is seeking tech savvy, customer focused individuals to join our Digital Service Center team. This is an excellent opportunity for candidates—whether internal or external—with an interest or background in technical support or digital systems who enjoy troubleshooting, problem solving, and helping customers navigate online and mobile banking tools.

As a Digital Consultant, you will play a key role in supporting customers across our digital channels while gaining valuable hands on experience with the bank’s digital platforms.

Work Schedule:

Monday–Friday 8:00am–7:00pm (work schedules vary)

Compensation:

The hourly salary range for this role is $20.00-$25.00/hour; commensurate with experience.

Required Qualifications:

High School Diploma required.

Bachelor’s degree in degree in business, communications, computer science, MIS, or a related field preferred.

1–2 years of experience in customer service, help desk support, or technical troubleshooting.

Strong comfort with computers, digital systems, and online research.

Clear verbal and written communication skills.

Ability to type a minimum of 25 WPM.

Interest in digital banking, technology support, or opportunities to contribute to digital service enhancements and initiatives.

Highly organized, with strong ability to track issues, follow through to completion, and take ownership of resolving customer needs in a timely and accurate manner.

Benefits:

We proudly offer a comprehensive benefits program for all employees.

We value you!

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!

Application Question(s):

• Why are you interested in this role and in working for First Hawaiian Bank?

Education:

• High school or equivalent (Required)

Experience:

• help desk: 2 years (Required)

Location:

• Honolulu, HI 96819 (Required)

Work Location: In person