Digital Health Coordinator - Telemedicine Support

We are seeking a tech-savvy and patient-centric Digital Health Coordinator to join our growing Telemedicine Support team in the UAE. As the digital healthcare landscape expands, you will play a critical role in bridging the gap between patients and healthcare providers. Your primary goal is to ensure a seamless virtual consultation experience by managing the digital workflow, troubleshooting technical hurdles, and maintaining the highest standards of data privacy.

Key Responsibilities:

• Virtual Triage: Coordinate and schedule telemedicine appointments, ensuring patients are matched with the correct specialists.
• Technical Onboarding: Guide patients and doctors through the setup of the telemedicine platform, resolving any audio, video, or connectivity issues before the consultation starts.
• Patient Journey Management: Follow up with patients post-consultation to assist with digital prescriptions, lab test bookings, and follow-up scheduling.
• Data Privacy: Ensure all digital interactions and health records are handled in strict compliance with UAE Health Data Laws and DHA/DOH regulations.
• Platform Support: Act as the first point of contact for system glitches, working closely with the IT department to improve the User Interface (UI) based on patient feedback.
• Insurance Coordination: Verify insurance coverage for tele-consultations and assist patients with the digital claims process.

Requirements:

• Experience: 2+ years in healthcare administration, customer success, or digital support. Experience in a clinical setting is a plus.
• Language: Professional fluency in English. Arabic is highly preferred to support the local patient population.
• Education: Degree in Healthcare Administration, Health Informatics, or a related field.
• Soft Skills: Exceptional patience and the ability to explain technical instructions to non-tech-savvy users (especially the elderly).

Technical Requirements:

• Platforms: Proficiency in Telehealth software (e.g., Okadoc, Altibbi, or internal EMR portals).
• Communication: Mastery of Zoom, Microsoft Teams, and WhatsApp Business for Healthcare.
• Systems: Familiarity with Electronic Medical Records (EMR) and Health Information Systems (HIS).

Work Details:

• Location: Remote / Hybrid (Must be based in the UAE for regulatory alignment).
• Schedule: Rotational shifts (including some evening or weekend coverage to match peak patient demand).
• Compensation: Competitive Tax-Free Salary + Performance-based KPIs.
• Benefits:
  • Visa: UAE Residency Visa sponsorship.
  • Medical: Comprehensive health insurance.
  • Training: Ongoing certification in Digital Health and Data Privacy.
  • Flight: Annual air ticket allowance.