Digital Learning Designer (WalkMe)

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

We are seeking an experienced WalkMe contractor to join our Learning & Development team and lead the development, implementation, and optimization of digital adoption solutions. This contractor will work closely with our internal L&D team to create seamless user experiences that accelerate software adoption, reduce support tickets, and enhance employee productivity across our digital platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

WalkMe Development & Implementation

• Design and build comprehensive WalkMe solutions including Smart Walk-Thrus, SmartTips, Launchers, and Surveys
• Create interactive guidance flows for new software rollouts, system updates, and process changes
• Develop contextual help content and on-screen guidance to support user adoption
• Build and maintain WalkMe content libraries with reusable templates and best practices
• Configure advanced WalkMe features including segmentation, analytics, and A/B testing

Collaboration & Strategic Planning

• Partner with L&D team to align WalkMe solutions with broader learning and performance support strategies
• Work with IT and business stakeholders to understand system changes and user needs
• Collaborate with Learning Experience Designers to integrate WalkMe guidance with formal training programs
• Support change management initiatives through strategic deployment of digital adoption tools
• Participate in project planning meetings and provide technical expertise on digital adoption solutions

Analytics & Optimization

• Monitor WalkMe analytics to track user engagement, completion rates, and effectiveness
• Generate reports on user adoption patterns and digital guidance performance
• Continuously optimize content based on user feedback and analytics insights
• Conduct A/B testing to improve user experience and engagement
• Provide recommendations for improving digital adoption strategies

Quality Assurance & Maintenance

• Test all WalkMe content across different browsers, devices, and user scenarios
• Maintain and update existing guidance as systems and processes evolve
• Ensure brand consistency and adherence to organizational design standards
• Document best practices and maintain technical specifications
• Provide troubleshooting support for WalkMe-related issues

Qualifications

QUALIFICATIONS:

Technical Expertise

• WalkMe Certification preferred or demonstrated equivalent experience
• 3+ years of hands-on experience with WalkMe platform development and administration
• Advanced proficiency in WalkMe Editor, including complex branching logic and conditional flows
• Experience with WalkMe Analytics and performance measurement tools
• Understanding of web technologies (HTML, CSS, JavaScript) for advanced customizations
• Familiarity with browser developer tools for troubleshooting and testing

Professional Experience

• Experience in corporate digital adoption or change management projects
• Background in user experience (UX) design or instructional design preferred
• Project management experience with ability to manage multiple initiatives simultaneously
• Experience working with enterprise software (CRM, ERP, HRIS, LMS platforms)
• Previous contractor/consultant experience with ability to work independently

Core Competencies

• User-Centric Design: Ability to create intuitive, user-friendly guidance flows
• Analytical Thinking: Strong data analysis skills for optimizing digital adoption strategies
• Communication: Excellent written and verbal communication for stakeholder collaboration
• Problem-Solving: Creative approach to addressing user adoption challenges
• Attention to Detail: Commitment to quality and accuracy in all deliverables
• Adaptability: Comfortable working in fast-paced, changing environments

Preferred Qualifications

• Multiple DAP platform experience (Whatfix, Pendo, Userlane, etc.)
• Instructional design background or formal training in adult learning principles
• Experience with learning management systems and e-learning authoring tools
• Background in change management or organizational development
• Industry certifications in project management (PMP, Agile) or user experience design

Project Examples & Deliverables

• Comprehensive WalkMe guidance for new application rollout
• Interactive tutorials for software feature adoption
• Contextual help systems for complex business processes
• User onboarding flows for new employee orientation
• Performance support tools for day-to-day task completion

What We Offer

• Opportunity to work with a forward-thinking L&D team
• Access to cutting-edge digital adoption technologies
• Collaborative, innovative work environment
• Flexible remote work arrangement
• Potential for contract extension based on performance and business needs

Application Requirements

Please submit:

• Resume highlighting WalkMe experience and relevant projects
• Portfolio or case studies demonstrating WalkMe implementations
• References from previous WalkMe projects or clients
• Brief proposal outlining your approach to digital adoption strategy

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.

Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans' status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (Cash From Crash)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

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The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Job Post Information* : Posted Date 1 day ago (9/22/2025 1:01 PM)

Job ID 2025-15870

\# of Openings _1_

Prioritization Tier 2 - Staffing Needs

Days Per Week _5_

Posted Min Pay Rate USD $75.00/Hr.

Posted Max Pay Rate USD $95.00/Hr.