Digital Marketing Client Success Manager

Who You Are: You're digitally savvy, hyper-organized, eager and energetic. You thrive in a fast-paced environment and you're passionate about digital marketing and analytics. You have "it" -- no, not the Stephen King novel. "It," that hard-to-define quality that makes you stand out. The thing inside you that keeps you hungry and driven to succeed wherever you go. It.

Who We Are: V Digital Services is one of the fastest-growing digital marketing agencies in the country, specializing in Organic SEO, Local SEO, Paid Media/SEM, Social Media, and Web Development. Our team of digital strategists work with small, mid-sized, and enterprise-level businesses across every industry to help them reach more customers and grow.

The Role: The Digital Marketing Client Success Manager role will drive the success of our clients and sales team, handling complex, high-touch campaigns in respect to SEO, SEM, Social Media, Programmatic, and Web Development. As the centralized point of contact for both the client and internal team members, the Client Success Manager is directly responsible for the relationship, project management, campaign performance and overall success of the client. It is their objective to provide exceptional customer service, a high level of communication, build strong client relationships, and deliver a quality product that retains the client on a monthly basis.

Responsibilities include but are not limited to:

• Act as the face of the agency to all clients and as the client advocate to internal team members

• Effectively manage multi-channel strategies and products for high-spending clients that are results / ROI driven

• Set and hit client targets for both traffic and ROI through in-depth campaign strategy

• Project manage all campaign tasking, timeline and budgets for all campaigns

• Serve as a thought leader and client advocate for all active campaigns

• Utilize data to effectively report back to the client on performance with strong storytelling skills

Requirements

• Excellent analytical and critical thinking skills
• Self-motivated, self-starter and ability to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing priorities
• Superb organization and time management skills with strong attention to detail
• Deadline driven attitude that ensures due dates are met 100% of the time
• Experience working professionally with Google Analytics, Google Tag Manager, Google Ads, Facebook Business Manager, Wordpress and Ecommerce Platforms a plus
• Previous agency experience a plus

Why Us?: Besides the competitive salary and benefits packages, V Digital Services is truly a family. We hire the best and brightest--our people are smart, driven, and passionate. We learn from each other, we respect each other, we push each other and we get better because of each other. We put our people first. This is a place where you will be welcomed, challenged respectfully, and will ultimately learn more here than you've learned at any previous job you've had before. Let's grow together.

https://www.vdigitalservices.com

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Digital marketing: 2 years (Required)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Phoenix, AZ (Required)

Work Location: In person