Digital Navigator: Taylor, Price Counties and Adjacent Areas

Position Description

About Us

The Northwest Wisconsin Workforce Investment Board (NWWIB) is a non-profit workforce resource serving 10 counties of northwest Wisconsin: Ashland, Bayfield, Burnett, Douglas, Price, Iron, Rusk, Sawyer, Taylor, and Washburn. Our partners, programs, and services are dedicated to strengthening the Wisconsin workforce and connecting people to opportunities, whether you’re a job seeker or employer. This position is expected to end in June 2027 and will be centered primarily in Taylor and Price counties with some additional travel to other sites.

Our Values

: Clear, consistent, and thorough communication through an appropriate method with team members and stakeholders.

: Effective use of your energy to attain measurable outcomes that lead to a positive impact.

: Injecting fun and humor into everyday work for better engagement.

: Respect our unique qualities and be transparent about our capacity, needs, and mistakes to meet personal and professional expectations.

About the Role

We are seeking a dedicated and enthusiastic Digital Navigator to join our team. The Digital Navigator will play a vital role in assisting residents in Northwest Wisconsin in learning and accessing technology resources. Additionally, the role involves collaborating with local libraries to support digital literacy initiatives and overseeing the digital lending library program.

The Digital Navigator acts as a liaison, providing individualized or small group assistance regarding connectivity services information, devices, and foundational digital skills. The Digital Navigator also supports healthcare access navigation, helping individuals utilize technology to connect with healthcare services. This includes assisting with telehealth platforms, patient portals, online appointment scheduling, accessing medical records, understanding digital health tools, and connecting to reliable online health information. The Navigator will work closely with community partners, including healthcare providers and public health organizations, to reduce barriers to care—particularly for rural residents, older adults, and individuals with limited digital experience.

The Digital Navigator educates learner-workers so they can make their own decisions, resolving any emerging problems that learner-workers might face with accuracy and efficiency. This assistance is provided primarily in-person, but may also include telephone, email, text, video chat, and other communication methods that work for the learner.

Duties and Responsibilities include but are not limited to the following:

Technology Assistance and Training:

§ Provide personalized support and guidance to residents in navigating technology devices, software applications, and online resources.

• Conduct individual or group training sessions on basic computer skills, internet usage, email management, online safety, and other relevant topics.
• Use effective strategies to identify learner-workers’ needs, and goal setting.
• Provide basic procedural training and support to learner-workers in-person or online, using remote learning tools and strategies, including ELLs.
• Participate in training on assistive technology tools (like Apple VoiceOver, Google TalkBack, Microsoft Narrator, Screen Magnifiers, among others).
• Assist individuals in accessing and utilizing technology tools for various purposes, such as job searches, online learning, healthcare management, and social connectivity.

Community Outreach and Engagement:

• Engage with community members to raise awareness of digital literacy programs and resources available.
• Collaborate with local organizations, schools, senior centers, healthcare organizations, and community groups to identify and address the digital needs of the community.
• Participate in community events, workshops, and outreach activities to promote digital literacy and facilitate access to technology.

Community Collaboration:

• Establish and maintain collaborative relationships with libraries in Price and Taylor counties and neighboring areas.
• Work closely with community organization staff to coordinate digital literacy programs, workshops, and events.
• Support libraries in integrating technology into their services and programs to better serve patrons' needs.

Digital Lending Library Oversight:

• Manage and oversee the digital device lending library program, ensuring the availability of technology devices and resources.
• Develop and implement policies and procedures for borrowing, maintenance, and usage of digital library equipment.
• Provide training and support to library staff and volunteers involved in the digital lending library program.

Data Collection and Reporting:

• Maintain accurate records of services provided, participant demographics, and program outcomes.
• Prepare regular reports on program activities, impact metrics, and success stories for internal and external stakeholders.
• Use data insights to continually evaluate and improve digital literacy initiatives and services.

Location & Commitments

Our administrative office is in Ashland, WI. It is expected that this position will have significant travel requirements each week with limited office hours. Travel reimbursement is provided. Flexibility in working hours may be required to accommodate evening or weekend events.

Candidate Requirements

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. We are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

• A combination of education/ work experience in Information Technology, Education, or related field preferred.
• Experience working with individuals and providing technology support and training.
• Strong interpersonal skills and ability to communicate effectively with individuals of varying ages, backgrounds, and technological abilities.
• Knowledge of digital literacy concepts, online resources, and assistive technologies.
• Familiarity with library operations and services is a plus or a history of collaborative work with partners.
• Proficiency in Appe, Android, Google, and Microsoft Office applications and other relevant software applications.
• Attention to detail and ability to follow written and verbal regulations and policies.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to use a high level of integrity to effectively relate with people.
• Ability to pass a background check.
• Valid driver's license and access to reliable transportation for travel.
• Lift and carry equipment necessary to complete work, approximately 20 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

*Benefits Include:

• Paid time off such as sick and vacation days as well as holidays
• Health Insurance
• Health Wallet Account
• Life Insurance
• 401k retirement plan with generous employer contribution
• Long-term disability insurance
• Workplace perks such as flexible work schedules

Contact us to Apply

To apply for this position, please submit a cover letter and resume to Mari Kay-Nabozny (mari@nwwib.com).

• Northwest Wisconsin Workforce Investment Board is an equal opportunity employer and service provider. If you have a disability and need assistance with this information, please call us through Wisconsin Relay Service (7-1-1) or at 800-947-3529. To request information in an alternate format, including language assistance or translation of the information, please contact us at (715)-685-1425

Job Types: Full-time, Temporary

Pay: $48,500.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off

Application Question(s):

• The work territory for this position is Taylor, Price Counties and neighboring are in Wisconsin. Extensive travel with mileage reimbursement is necessary with a valid driver's license and your own vehicle. Please indicate you have read and accepted this information.

Work Location: In person