Digital Operations Executive

We are looking for a Digital Operations Executive to manage end-to-end content workflows, including full track ingestion, contract lifecycle management, digital content delivery, and technical issue resolution. This role requires a detail-oriented individual with a blend of technical skills and media handling expertise to ensure timely and accurate content delivery across platforms and partners.

Responsibilities

• Manage Full track content ingestion in database and uploading them on the portal.
• Handle contracts management - content expiry and renewals.
• Digital music content delivery across platforms like Spotify, Anghami, iTunes, Deezer, Facebook, YouTube etc.
• Ensure timely resolve technical errors and trouble shoot server side issue, load balance, time out and error due to any technical failure in client server model.
• Basic knowledge about SFTP and file transfer protocol.
• Knowledge about public and private keys encryption.
• Test and support new digital applications, features and feedback - User Acceptance Test.
• Knowledge on using image, audio and video formatting tools for changing the specifications such as bit rate, sample rate and picture dimensions.
• Analysis and validation of sales reports, fill the missing information by coordinate with internal teams and upload to ERP system.

Qualifications

• Bachelor’s degree
• Proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Hyperlink, Concatenation, Trim etc.).
• Strong analytical and cross-functional collaboration skills.
• Familiarity with data processing, file transfer protocols (SFTP/FTP), and basic media formatting.
• Proficient in English, both written and verbal.