Digital Payments QA Analyst (Credit Card, eCheck & Wallet Testing, UX/UI & Transaction Testing, JPM

Who we are

Technuf, LLC is a Maryland based SBA certified 8(a) small business company providing leading-edge and proven technologies, industry vertical domain expertise and highly skilled and motivated professionals to achieve our customers’ mission critical business needs.

What we’re looking for

Technuf is seeking a skilled and experienced Digital Payments QA Analyst.

Job Description:

The Department of Finance (FIN) currently has a contract with PNC and Capital One for banking services and a contract with Elavon, Inc. for credit card processing. We are in the process of migrating these vendors to JPMorgan Chase Bank, N.A. (JPM) banking and credit card services. The County has numerous business operations that need to migrate from our current credit card processing solution to JPMorgan Chase Merchant Services/Omni Channel Solution for card present payments and to Paymentus for online payments (credit cards, echecks, and digital wallets).

We are seeking a Digital Payments QA Analyst with initiative, who is a self-starter and able to work independently when given an objective to assist with testing with all aspects of credit card payment for business operations migrating to the JPM solution. Work includes testing payments, receipts, user experiences, user interface, documentation, reconciliation, communication and providing feedback to the County's project management team and software developers. This resource will be needed for at least a year and will require some on-site work as times.

Responsibilities:

• Must attend a daily 8:45 AM team virtual check-in meeting (non-negotiable).
• All virtual meetings require the candidate to always have their video enabled (non-negotiable).
• Participation in project management meetings that are remote and some in-person if required (non-negotiable). This may require visiting various Montgomery County business operations.
• Developing various positive and negative testing scenarios and corresponding test scripts when making online and card present payments and documenting test results using the County's tools (e.g. Visio, OneNote, SnagIt, etc.)
• Providing feedback on the user experience (UX) of making payments, requesting refunds, reviewing receipts for online payments, in-person payments, and IVR (Interactive Voice Response) phone payments.
• Providing feedback on payment reports and files used for researching payments and reconciliation to County’s ERP system.
• Providing input for change management communications to payment application users.
• Provide post Go Live support for business operations that have cut over to the new JPM platform for troubleshooting payment issues.
• Documentation as required to support payments.
• Other tasks related to testing payments required by the County's project management Team.
• Develop, review, maintain, and update Standard Operating Procedures (SOPs) for credit card acceptance, online payment workflows, and in‑person transactions to ensure consistent and compliant processing.

Requirements:

• Experience with the Paymentus online payment platform and familiarity with Agent Dashboard.
• Experience with Chase Merchant Services card present platform.
• Experience with providing User Experience (UX) feedback specific to the payment lifecycle for goods and services.
• Experience with providing User Interface (UI) feedback specific to the payment lifecycle for goods and services.
• Experience with developing negative testing scenarios and test scripts for all aspects related to the payment lifecycle for goods and services.
• Experience with documenting defects and providing feedback to technical resources to resolve issues encountered in a test or production environment.

Education:

• Bachelor’s degree from an accredited college or university.

Interviews:

Please note that both remote and in-person interviews may be required for this opportunity.

Location:

This is an on-site position based in Montgomery County, MD.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person