Digital Platforms Operations Specialist / Lead

Job Description

• Respond to instant order status inquiries from customers.

• Track orders received from the responsible digital platform and SAP, identify delay risks, and inform suppliers and customers.

• Ensure supplier companies update shipment dates via ZerPortal; intervene in case of missing information.

• Coordinate order cancellation and return requests with suppliers and carry out system transactions.

• Analyze order integration errors (material matching, price, currency, term, etc.) and resolve them with relevant units.

• Ensure complete definition of customer and material master data in SAP and ZerOnline systems.

• Monitor data flow in integration processes, track order errors daily, identify errors, and propose solutions.

• Coordinate supplier invoice pre-registration processes, manage returns and corrections of erroneous invoices.

• Analyze customer return invoices, reconciliation differences, and orders with profitability issues, and resolve them with relevant units.

• Manage processes in accordance with order and invoice KPIs and prepare related reports.

• Identify bottlenecks in operational processes, propose improvements, and evaluate automation and digitalization opportunities.

• Provide training and basic technical support to customers and suppliers on system usage, order tracking, invoicing, and integration.

• Carry out necessary user interface setup processes for new and existing customers to use the platform and keep definitions up to date by tracking validity dates.

• Use CRM tools effectively to meet and track customer needs within defined KPIs.

• Use advanced digital platform applications to contribute to efficient process management and identify and correct system errors.

• Plan and manage operational processes effectively, identify problems, and propose solutions.

• Manage order and invoice processes, analyze disruptions, and propose solutions.

• Monitor integration processes effectively, identify disruptions, and propose solutions to ensure efficient progress and digitalization.

• Analyze existing processes, collect data, and work in coordination with relevant units to propose improvements.

Qualifications

• Bachelor’s degree, preferably from Engineering or Economics and Administrative Sciences faculties.

• Minimum 2-3 years of experience in a similar position.

• Preferably good command of English.

• Advanced MS Office knowledge (especially Excel).

• Advanced SAP knowledge required (MM, Master Data, Order and Invoice Modules).

• Knowledge of data analysis tools (Qlik Sense, SAP reporting modules, etc.).

• CRM Applications (MS Dynamics 365).

• Experience in order, shipment, invoice, and integration processes.

• Skills in data analysis, reporting, and process tracking.

• Strategic perspective.

• Advanced knowledge of MS Office, data analysis applications, and digital platforms used by the company.

• Knowledge of RPA processes.

• Process-oriented and able to generate innovative ideas, open to innovation.

• Able to meet customer expectations by focusing on the customer with correct priorities determined by agile working methodology.