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Digital Product Analyst Consumer Lending
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For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.
Summary:
The Digital Product Analyst Consumer Lending supports and enhances digital lending products and onboarding experiences across Teachers. This role is responsible for analyzing, improving, and supporting our consumer lending platforms, with a particular focus on the Digital Origination platform, ensuring seamless, compliant, and member-centric onboarding and lending journeys.
Education and/or Experience:
- Bachelor’s degree in Business, Computer Science, Information Systems, or a related field; or a minimum of eight years directly related experience required
- Minimum five years experience in digital banking or product analysis required
- Credit union, bank, or fintech experience required
- Strong understanding of Digital Origination platforms, lending operations, and related compliance requirements.
- Techno-functional experience with both product analysis and system integration, particularly in core banking and digital channels.
- Proficiency in tools such as Jira, Confluence, or other Agile product/project management tools.
- Intermediate knowledge of data analysis, reporting, and basic programming or scripting for troubleshooting and querying systems.
- Agile certification (e.g., CSPO) or experience working within Agile/Scrum frameworks preferred.
- Knowledge of key consumer lending functions such as application intake, credit decisioning, identity verification, fraud prevention, and partner integrations.
- Excellent communication, problem-solving, and collaboration skills across cross-functional teams.
Job Responsibilities:
- Supports the strategy, analysis, and continuous improvement of digital consumer lending and onboarding platforms.
- Collaborates with stakeholders to intake, prioritize, and document business requirements for consumer lending enhancements and new feature development.
- Analyzes data and member feedback to identify opportunities to streamline onboarding and consumer lending workflows across digital and mobile channels.
- Monitors and troubleshoots issues across lending-related systems; perform root cause analysis and work with cross-functional teams to implement lasting solutions.
- Oversees compliance-related checks on scheduled jobs and ensure systems remain aligned with regulatory and operational standards.
- Documents standard operating procedures (SOPs), product requirements, and process flows to support ongoing maintenance and knowledge sharing.
- Provides timely updates and reports on the status of product initiatives, platform performance, and key KPIs to stakeholders and leadership.
- Partners with IT, vendors, and third-party platforms to ensure successful integrations, testing, and deployments of new onboarding or consumer lending-related features.
- Stays up to date on industry trends, digital banking innovations, and evolving best practices related to account opening and consumer lending services.
- Conducts UAT and assist with change management, training, and rollout communications for new lending functionalities.
- Performs other duties as needed upon request by immediate supervisor.
Benefits of Joining the Teachers Team:
We provide a competitive compensation and benefits package that includes, but is not limited to:
- This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
- Paid time off for vacation, personal days, and holidays
- 401(k) company contribution
- Teachers pays 100% of Dental & Vision premium
- Tuition reimbursement is offered to full-time employees
- Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
The good faith range for this position is $84,250 - $101,125 per year. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.
All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers
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