Digital Product Designer (South Africa)

📱 About Mous

We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised and empower them to be their best. That's why we're building the go-to brand focused squarely on delivering just that. We have consistently built our in-house expertise and spent millions in research and development on our relentless pursuit to make the best products possible.

Over the past 10 years, we have focused on pushing the performance of products

and creating engaging content to guide millions of customers to high-quality Mous products rather than making cheap products for Amazons algorithm. All with the aspiration that we can raise the standards of the industry and provide people with better products.

We're creating products that empower people to be their best, whether they're on a wild adventure or commuting through the city. No matter what your everyday life looks like you can trust our products to remove frustrations, expand your experiences and help you to live without limits.

👨‍💻 About the Role

We're excited to announce an opportunity for a Digital Product Designer to be a part of our expanding team! As we grow both steadily and swiftly, we're embarking on numerous new digital projects to enhance the website buying experience for users. For these ventures, we require an enthusiastic individual who can own the UX and UI of our website, ensuring that it not only looks exceptional but also performs seamlessly.

You’ll be responsible for translating Mous’ premium visual identity into a high-performance, elegant, and intuitive digital experience, while leading both large-scale improvement projects and smaller, ongoing UX enhancements.

Please note that this role will be situated at our office in Lahore (Upper Mall), working on-site from Monday-Thursday, with Friday being an optional WFH day. The normal working hours will be 8am – 5pm PKT but may require some occasional flexibility due to working with stakeholders based in China, UK and US.

👋 About You

As a Digital Product Designer at Mous, you’ll work collaboratively with our Brand & Creative and eComm teams. You will report directly to our Graphic Design Lead, working closely with our E-Commerce Product Lead.

This is an excellent opportunity for someone eager to contribute to a fast-paced environment, playing a crucial role in driving our website’s evolution with creativity, precision, and commercial awareness.

🔑 Key Responsibilities

• Own the UX and UI design of the Mous website across all devices.
• Translate our brand identity into a fast, responsive, elegant, and intuitive digital experience.
• Lead major website improvement projects
• Drive ongoing UX enhancements including CRO A/B Tests, new functionality and accessibility improvements.
• Conduct user research and usability testing, using insights to iterate and validate design decisions.
• Collaborate with developers, consultants, and eComm teams to ensure high-quality execution.
• Balance user needs with commercial goals, ensuring every change delivers impact.
  
  

✔️ How will success be measured?

• Demonstrating commercial impact through improved conversion and customer experience.
• Delivering the brand redesign across the site to ensure premium, consistent quality.
• Establishing and refining user-centred design processes, including documentation and usability testing.
• Onboarding effectively within 3 months: auditing the design system, leading at least one end-to-end initiative, and embedding yourself into team workflows.
  
  

🤓 Skills Requirements

Must-haves:

• 3+ years’ experience in UX/UI or digital product design.
• Strong portfolio showcasing UX process, prototyping, and polished responsive UI.
• Proficiency with design tools (Figma, Sketch, Adobe XD, Webflow, Framer).
• Solid knowledge of user-centred design, especially mobile-first.
• Experience in usability testing and user research.
• Familiarity with agile processes and cross-functional collaboration.
• Understanding of accessibility standards and best practices.
  
  

Nice-to-have:

• Experience designing for Shopify or eCommerce platforms.
• CRO or A/B testing experience.
• Motion/interaction design knowledge.
• Familiarity with analytics tools and data-driven design.
• HTML/CSS knowledge.
  
  

Soft skills:

• Excellent communication and stakeholder management.
• Highly collaborative; comfortable working with devs, marketers, and external partners.
• Strong organisational and prioritisation skills.
• Confident in taking ownership and driving structure.
• Commercially aware, outcome-driven, and curious.
  
  

🎉🎉 About Our Offer

Here’s a summary of the benefits of working at Mous:

• Health Insurance:
  
  

We care about your well-being. Mous provides comprehensive health insurance coverage to support you and your dependents with peace of mind for life’s unexpected turns.

• Travel Allowance:
  
  

Whether it’s your daily commute or work-related travel, we provide a monthly travel allowance to make your journey to and from work smoother and more affordable.

• Competitive Compensation:
  
  

We offer a competitive starting salary that reflects your experience and the value you bring to Mous.

• Long-Term Benefits:
  
  

Loyalty and commitment are greatly valued at Mous. We reward this with one month of paid leave after 5 years of service, as a token of our appreciation for your dedication.

• Dynamic Work Culture:
  
  

Mous has a fun yet focused work culture. Join a team of friendly professionals committed to fostering a high-performance, data-driven environment. Here, innovation thrives, and teamwork is paramount.

• Growth and Development Opportunities:
  
  

At Mous, we encourage you to dream big, work diligently, and take active steps to make things happen. We support radical growth and development through new experiences, fostering an environment where innovative thinking is the norm.

• Seamless Remote Collaboration:
  
  

Working with Mous means you're an integral part of the team, regardless of your location in the world. We've streamlined communication between our global teams for efficient collaboration, ensuring you're a key participant in weekly company-wide meetings and virtual social activities (Pictionary, anyone?!).

🐭 About Our Values

We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results
  
  

By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.

• Work Together
  
  

We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.

• Enjoy The Ride
  
  

We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!

🌈 About Our Commitment

Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.

As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions and we're doing so across our products, how we transport from A to B, and socially.