Digital Support Assistant

Job Summary:
We are looking for a dynamic and highly organized Digital Support Assistant to join our team! In this pivotal role, you will be the front-line support for our digital operations, ensuring smooth communication, efficient office management, and providing exceptional customer service. Your proactive and detail-oriented approach will be essential in keeping administrative functions running seamlessly, allowing the team to focus on delivering excellent results. This is a paid position with the opportunity to gain valuable experience in office administration, technical support, and client engagement within a fast-paced and rewarding environment.

Key Responsibilities:

• Customer Support: Provide top-notch customer service via phone, email, and online chat. Address inquiries with promptness, professionalism, and a customer-first approach.
• Phone System Management: Handle a multi-line phone system and direct calls efficiently, maintaining proper phone etiquette at all times.
• Calendar & Scheduling: Assist with scheduling appointments and managing calendars using Microsoft Office and Google Workspace tools.
• Data Entry & Documentation: Maintain and organize digital and physical files, ensure data accuracy, update databases (such as QuickBooks), and handle various clerical duties.
• Office Management: Perform essential office tasks, including proofreading documents, filing, and organizing records.
• Basic Bookkeeping: Manage invoicing, track expenses, and assist with basic bookkeeping duties using QuickBooks.
• Visitor Coordination: Greet visitors, manage visitor logs, and ensure a welcoming office environment.
• Administrative Support: Assist with general administrative duties, ensuring office operations run smoothly and efficiently.

Qualifications:

• Proven experience in an office setting, with strong organizational skills and a keen eye for detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and basic data entry software.
• Experience with multi-line phone systems and managing office tasks such as filing, scheduling, and clerical work.
• Bilingual abilities are a bonus to better serve a diverse client base and support team communication.
• Strong phone etiquette, time management skills, and the ability to prioritize tasks effectively.
• Familiarity with QuickBooks or other bookkeeping software is preferred.
• Prior experience as a personal assistant or in an administrative role is an advantage, though not required.

Customer Service Focus:
As a Digital Support Assistant, you'll be directly involved in providing exceptional service. You'll be the first point of contact for clients and visitors, ensuring they receive a positive and efficient experience. This role will allow you to develop your communication, problem-solving, and customer service skills in a professional environment. Additionally, you’ll have the opportunity to assist in maintaining high service standards for internal teams and clients alike.

Benefits:

• Competitive Salary: This is a paid position with an attractive salary, based on experience.
• Skill Development: Gain hands-on experience in office management, technical support, customer service, and bookkeeping.
• Career Growth: Opportunities to learn new skills, advance your career, and take on additional responsibilities within the organization.
• Positive Work Environment: Be part of a supportive and vibrant team dedicated to delivering excellence.
• Work-Life Balance: Flexible work hours and the potential for remote work options.

Join Our Team:
If you're looking for a challenging and rewarding position with the chance to make a real impact in a fast-paced environment, apply today! Your proactive attitude, technical skills, and customer-first mindset will make you an integral part of our team.

Pay: $23.84 - $28.71 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Miami, FL 33131