Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) company.

As we continue our evolution and growth into a leading HCM provider to businesses, we are seeking our next Director, Account Management. The Director, Account Management is responsible for leading PrimePay’s post-sale customer growth strategy, with a primary focus on increasing expansion revenue within the existing client base. This role will oversee a team of account managers responsible for deepening client relationships, identifying cross-sell and upsell opportunities, and driving long-term customer value. The Director of Account Management is responsible for turning the existing customer base into a consistent growth engine by increasing expansion revenue, strengthening customer relationships, and improving retention.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution!

Responsibilities:

Revenue Expansion Strategy

• Develop and execute a comprehensive strategy to drive expansion revenue across the existing customer base
• Identify opportunities for cross-sell, upsell, and product adoption that increase customer value and revenue growth
• Establish expansion targets and monitor performance against revenue goals

Team Leadership & Development

• Lead, mentor, and develop a team of account managers responsible for customer growth and retention
• Implement clear account management processes, playbooks, and best practices to drive consistency and results
• Foster a culture of accountability, customer focus, and commercial discipline

Account Planning & Customer Engagement

• Ensure strategic account plans are developed and maintained for key customers
• Support account managers in executive-level customer engagements and renewal negotiations
• Identify at-risk accounts and develop mitigation strategies to protect revenue

Cross-Functional Collaboration

• Partner with Sales to ensure seamless transition from new customer acquisition to expansion opportunities
• Work with Service and Product teams to drive product adoption and identify unmet customer needs
• Collaborate with Finance and RevOps to improve forecasting accuracy and pipeline visibility

Data & Performance Management

• Implement dashboards and reporting to track expansion pipeline, renewal performance, and account health
• Analyze customer usage, adoption, and revenue trends to inform growth strategies
• Continuously refine segmentation and account coverage models to optimize revenue potential

Qualifications:

• Bachelor’s degree in a business-related field preferred
• 10 years of experience in relationship management and customer success
• Minimum 5 years of experience in team management with 2+ years of experience leading leaders preferred
• Experience in Payroll, HCM, or related areas preferred
• Proficient in Outlook, Word, Excel, and ideally Salesforce
• Strong communication skills
• Strong analytical and process-oriented mindset
• Strong persuasion, negotiation, and consensus-building skills
• Deep understanding of key revenue drivers and customer value levers
• Experience in leading and managing account management teams in dynamic environments
• Data-driven approach with an aptitude for leveraging industry trends and best practices

PrimePay Offers:

• A competitive base salary plus bonus
• Access to personal, group training and career advancement
• Leadership development through individualized support and career mentoring
• Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD