Director, Account Manager (Telecom & ICT)

Job Purpose

The Director of Account Management leads the strategic relationship with key enterprise customers, driving revenue growth, customer retention, and ICT/Telecom solution adoption. The role oversees a team of account managers, ensures exceptional customer experience, and aligns commercial strategy with the company’s overall business objectives. This position requires deep expertise in ICT/Telecom products, complex solution selling, leadership, and high-level stakeholder management.

Key Responsibilities

1. Strategic Leadership & Business Growth

• Develop and execute the account management strategy to achieve revenue, gross margin, and customer portfolio growth targets.
• Identify new business opportunities across ICT, Cloud, Network, Cybersecurity, IoT, Data Center, and Managed Services.
• Lead high-level negotiations for multi-million SAR contracts, renewals, and SLAs.
• Drive cross-selling and up-selling initiatives to maximize account value.
• Analyze market trends, competitor movements, and customer demands to shape commercial strategy.

2. Key Account Management

• Oversee and guide relationships with top-tier enterprise and government accounts.
• Act as the executive point of escalation , ensuring high customer satisfaction and quick resolution of critical issues.
• Conduct quarterly business reviews (QBRs) with C-level stakeholders and align solutions with customer digital transformation goals.
• Ensure accurate forecasting, pipeline management, and account planning.

3. Team Leadership & Performance Management

• Lead, mentor, and coach a team of senior account managers and specialists.
• Set KPIs, monitor performance, and drive a high-performing, customer-centric culture.
• Provide guidance on opportunity qualification, proposal development, pricing, and deal structuring.
• Collaborate with HR on talent development, capability building, and succession planning.

4. Cross-Functional Collaboration

• Work closely with Product, Technology, Finance, Legal, Marketing , and Customer Care teams to deliver integrated solutions.
• Ensure proposals (RFPs/RFQs) meet technical and commercial standards.
• Coordinate with the PMO and Service Delivery teams to ensure successful implementation of solutions.

Education

• Bachelor’s degree in Business, ICT, Engineering, or related field.
• 7 Years experience in the telecom field.
• MBA or executive leadership certification preferred.