Director, Accounting Operations [T500-21958]

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Accounting Ops (Corp & Genpact)

Role Title: Director, Accounting Operations (Corporate & Genpact)

Function: Finance

Level: G 6 – Director

Key Responsibilities:

• Provide strategic leadership for a multi-tiered Finance Operations team, including direct oversight of internal staff and management of third-party provider (Genpact), ensuring alignment with enterprise objectives and compliance standards.
• Own corporate oversight of end-to-end accounting operations, including corporate accounting support for Global People, Tax, and Treasury, driving consistency, accuracy, and operational excellence.
• Lead and coach junior staff, fostering professional development, building technical capabilities, and promoting a culture of accountability and continuous improvement.
• Establish and enforce accountability for the accuracy, quality, and timeliness of deliverables across internal teams and third-party providers, using performance benchmarks and governance protocols.
• Partner closely with Genpact to resolve operational issues, drive accountability, and ensure seamless execution of finance processes, acting as the on-the-ground liaison for vendor performance and escalation.
• Collaborate with Global Process Owners to implement process changes effectively across key areas such as Record-to-Report (R2R) and Procure-to-Pay (P2P), ensuring changes are embedded and sustained.
• Coordinate with the Service Strategy & Excellence team to ensure third-party contracts and service expectations are accurately reflected in operational performance and delivery.
• Escalate critical issues to the Senior Director, Finance Operations, applying sound judgment to assess risk, impact, and resolution pathways.
• Foster strong partnerships with Corporate Finance stakeholders to ensure cohesive delivery of finance operations and continuous improvement across the ecosystem.
• Operate effectively in a global, matrixed environment, navigating complexity and building cross-functional relationships across geographies and business units.

Knowledge and Skill Requirements:

• Bachelor’s degree in accounting, Finance, Business Administration, or related field
• Professional certification (e.g., CPA, CMA, or local equivalent) preferred
• Minimum of 10+ years of progressive experience in finance operations, accounting, or related functions
• Experience range is 15-20 years
• English Proficiency (written and verbal IRL Level 4)
• Proven experience managing third-party providers in a global finance operations context
• Experience working in a matrixed, multinational organization
• Strong business partnership and customer-centric mindset
• Proven ability to lead and coach junior staff across diverse teams
• Skilled in process management, optimization, and standardization across end-to-end finance processes (e.g., R2R, P2P)
• Effective communicator with strong presentation and influencing skills
• Analytical problem solver with sound decision-making capabilities
• Experience in performance monitoring and driving continuous improvement initiatives
• Comfortable navigating complex issues and building relationships in a global, cross-functional environment