Director, Application Services - Information Technology

Full Time

Primary Responsibilities

• Provide day-to-day leadership, guidance, and performance management for a team of programmer/analysts and data engineers supporting university applications, business systems and data integration needs
• Mentor staff in problem analysis, programming best practices, data protection/compliance, and office procedures
• Set priorities and assign and schedule work to ensure projects, upgrades, problems resolutions, and needed integrations are accomplished
• Coordinate project work and establish realistic goals and expectations
• Work with staff as needed to support ERP systems and resolve problems
• Coordinate with functional offices (Admissions, Finance, HR, Registrar, etc.) to ensure solutions meet business requirements
• Chair the Business Systems Management Committee and help set goals, timelines, and direction for system development and support
• Oversee adherence to development methodologies, documentation standards, and change-management processes
• Set standards for application and database development
• Work with staff to track and document system development and support for business continuity

• Bachelor’s degree in computer science or information technology
• Five years' experience working in a team environment developing and supporting database driven software applications; experience in Banner a plus
• Demonstrated competency in one or more programming languages; experience developing in Visual Studio in Visual C a plus
• Experience developing queries and views in SQL
• Experience in data reporting; experience using SSRS is a plus
• Experience using database systems such as MS SQL Server
• Experience working in a team environment; experience working in higher education is a plus
• Supervisory experience
• Ability to communicate technical procedures and concepts, both in writing and verbally to individuals without a technical background
• Demonstrated experience and understanding of quality customer service