Director – Client Success

About CBOSIT Technologies

At CBOSIT Technologies , we empower organizations to scale and thrive through intelligent digital transformation . We combine business consulting , technology implementation , and managed services to help clients achieve measurable business outcomes.

Our team of strategists, technologists, and delivery experts operates with agility, client empathy, and a passion for creating impact. We value clarity, execution discipline, and collaboration — and we’re now seeking a leader who can elevate our client experience and delivery performance across every engagement.

Role Overview

CBOSIT is looking for a visionary Director – Client Success to lead both Sales and Delivery Excellence , ensuring that every client partnership is a success story — from discovery to managed services.

This leadership role sits at the intersection of business growth and operational delivery . The ideal candidate will bring proven experience in client acquisition, tender/RFP management, delivery governance, and account leadership , while fostering strong relationships built on trust and measurable outcomes.

You will lead CBOSIT’s Client Success charter — driving growth, ensuring delivery guardrails, and building a world-class client experience engine.

Requirements

Key Responsibilities

1. Client Success Leadership

• Define and lead CBOSIT’s Client Success strategy , aligning business growth, delivery performance, and client satisfaction.
  

• Build a scalable client engagement model that covers Discovery → Implementation → Managed Services .
  

• Establish governance structures, account review rhythms, and CSAT/NPS programs.
  

• Represent the voice of the client in internal decision-making.
  

• Drive adoption, renewal, and expansion of CBOSIT solutions within key accounts.
  

2. Sales & Business Development

• Lead tender and RFP participation , ensuring timely, high-quality submissions.
  

• Collaborate with Marketing and Pre-Sales to convert MQLs into active opportunities.
  

• Drive business growth through outreach, partnerships, and strategic pursuits.
  

• Develop account growth plans, identifying cross-sell and upsell opportunities.
  

• Maintain an active view of the sales pipeline, revenue forecasts , and account performance.
  

3. Delivery & Account Governance

• Oversee the delivery lifecycle for key accounts, ensuring adherence to CBOSIT Delivery Guardrails .
  

• Partner with delivery teams to ensure project scope, quality, and profitability.
  

• Build and institutionalize processes for project governance, risk tracking, and delivery quality.
  

• Conduct periodic account and delivery reviews , ensuring proactive escalation management.
  

• Embed best practices in delivery frameworks, tools, and templates.
  

4. Team & Capability Building

• Mentor and lead consultants, account managers, and delivery owners to build a client-first culture.
  

• Collaborate with Practice Leads to ensure technical and delivery readiness for client engagements.
  

• Foster a high-performance, transparent, and collaborative team environment.
  

• Identify capability gaps and lead initiatives for delivery enablement and continuous improvement.
  

Candidate Profile