Director, Commercial Strategy & Performance

Director, Commercial Strategy & Performance – Arabsat

Arabsat is seeking a highly strategic and performance-driven leader to head our Commercial Strategy & Performance function. The Director will shape and execute the commercial strategy across sales performance, business intelligence, pre-sales enablement, and customer experience—ensuring measurable growth and excellence across all commercial channels.

Key Responsibilities

• Develop and lead Arabsat’s commercial strategy in alignment with corporate goals.
• Oversee sales performance management, forecasting accuracy, KPIs, and pipeline health.
• Lead a multi-disciplinary team (Sales Support, Pre-Sales, Customer Experience, Performance).
• Drive sales enablement tools, dashboards, analytics, and decision-support insights.
• Enhance customer experience through CSAT, NPS,
• and retention initiatives.
• Support business development strategies, partnerships, and new market opportunities.
• Collaborate cross-functionally with Finance, Product, Marketing, and Operations.
• Represent Arabsat in industry forums and strategic engagements.

Qualifications

• Bachelor’s degree in Business, Marketing, Telecom, or related field; MBA preferred .
• 15+ years in commercial strategy, sales performance, or telecom/satellite/ICT roles.
• 7–10 years in leadership roles managing multi-function teams.
• Expertise in commercial performance management, forecasting, BI, and customer experience.
• Exceptional leadership, communication, and stakeholder-management skills.
• Strong analytical and strategic thinking capabilities.