Director - Customer Products and Martech

Our client is one of the renowned Saudi Vision 2030 mega projects in the Real Estate and Property sector.

This role will be based in Riyadh.

The Director - Customer Products and Martech will be responsible for:

• Leadership and Strategy: Lead the strategy, development, and execution of
  customer-facing products (websites, mobile platforms, etc.) and Martech
  solutions, ensuring alignment with the organisation's business objectives.
• Cross-functional Collaboration: Serve as a business partner to Marketing and
  Commercial teams, understanding their challenges and goals, and translating
  them into effective technology solutions.
• Martech and Customer Products Delivery: Oversee the implementation and
  ongoing optimisation of critical Martech solutions, including CRM, CMS (e.g.,
  Sitecore, Adobe), CDP, event management platforms, Google Ads, and Sprinklr
  tools.
• Vendor and Stakeholder Management: Manage key technology vendors and
  service providers, ensuring effective collaboration and timely delivery of
  solutions. Build strong relationships with internal stakeholders across
  Technology, Marketing, and Commercial departments.
• Technology Innovation: Evaluate emerging technologies and provide innovative
  solutions to meet business needs, ensuring that technology solutions drive
  commercial growth, enhance customer experiences, and improve operational
  efficiency.
• Customer Experience Focus: Ensure all customer-facing products are designed
  with the end user in mind, providing seamless, intuitive, and personalised
  experiences across digital platforms.
• Technology Integration: Lead the integration of various technology platforms,
  ensuring data consistency, seamless communication, and streamlined
  processes between Martech tools, digital products, and back-end systems.
• Team Leadership: Manage and mentor a team of technology and product
  professionals, ensuring they are equipped with the necessary skills and
  resources to succeed.
• Performance and Analytics: Define and track key performance metrics for
  customer-facing products and Martech solutions, using data-driven insights to
  inform decisions and continuous improvements.
• Change Management: Lead the change management efforts related to the
  adoption of new technologies or processes, ensuring smooth transitions and
  buy-in from key stakeholders.
• Risk Management: Proactively manage risks related to technology solutions,
  ensuring that data privacy, security, and compliance are prioritised in all
  initiatives.

The Director - Customer Products and Martech will be/have:

• A Bachelor's degree in Computer Science, Engineering, Information Technology,
  Business, or a related field. A Master's degree or relevant certifications (e.g.,
  PMP, Agile, CPM) is a plus.
• 14 years+ of experience in technology leadership roles, with a strong focus on
  delivering customer products, Martech, and digital transformation.
• Experience within large, complex organisations; ideally within mega projects,
  mega events, tourism, hospitality, entertainment, Real Estate and Property, or airlines industries.
• Martech Expertise: Extensive experience with customer-facing technologies and
  platforms, including CRM (e.g., Salesforce), CMS (e.g., Sitecore, Adobe), CDPs,
  event management solutions, Sprinklr and Google Ads.
• Proven ability to develop and execute technology strategies that align with
  business objectives and deliver measurable value.
• Experience working closely with Marketing, Commercial, and Technology
  departments to drive business outcomes through technology solutions.
• Strong leadership and team management skills, with the ability to inspire and
  develop cross-functional teams.
• Strong ability to think creatively and solve complex business problems using
  technology solutions.
• Solid experience in managing large-scale, cross-functional technology projects
  and vendor relationships.
• Excellent communication and presentation skills, with the ability to convey
  technical concepts to non-technical stakeholders and C-Suite stakeholders
• Deep understanding of technology architecture, integrations, and how various
  platforms (CRM, CMS, CDP, etc.) work together to achieve business goals.
• Familiarity with cloud technologies (AWS, Azure, Google Cloud) and their
  application in Martech.
• Familiarity with Agile methodologies for managing projects and product
  development.
• Based in/willing to relocate to Riyadh.