Director E-Commerce Operations

Join our growing Ecommerce team as the Director of Ecommerce Solutions & Operations, leading the end-to-end migration of Jordan’s ecommerce platform to Shopify Plus. This is a high-impact, strategic, and hands-on leadership role responsible for modernizing our digital ecosystem, optimizing site performance, and enhancing customer experience. You’ll guide the technical architecture, integrations, and operations needed to create a scalable, best-in-class ecommerce environment.

This is a hybrid position located in Dedham, MA.

Why you'll love this job:

• Impact at Scale – You’ll lead one of the most critical digital transformations in the company, directly shaping the future of how customers experience and shop with us
• Culture of Collaboration – Join a company that values innovation, teamwork, and making bold ideas a reality.
• Customer-Centric Focus – Your work ensures that customers enjoy a seamless, modern, and engaging online shopping experience.

Why you will love Jordan's Furniture:

• Stability - The average employee tenure is 12 years!
• Culture - We love what we do and we have fun while we do it.
• Values - We embody our company's core values and live The J-Way: We Care...Alot; We Dare to Think Differently; We Do the Right Thing and We Make Work Fun.

Responsibilities we trust you to perform:

• Lead the strategic vision and roadmap for Jordan’s ecommerce replatforming initiative, focused on Shopify Plus implementation and long-term scalability.
• Oversee the full lifecycle of the migration—from discovery and planning through go-live and optimization—ensuring data integrity, minimal downtime, and seamless user experience.
• Evaluate and manage integrations with key systems (ERP, CRM, OMS, payments, shipping, analytics, and marketing platforms).
• Partner cross-functionally with IT, Marketing, UX, and Customer Experience teams to align goals, architecture, and operational workflows.
• Direct external development partners and vendors, ensuring timely delivery and technical excellence.
• Define and monitor key performance indicators (site speed, conversion rate, SEO ranking, checkout flow, mobile responsiveness).
• Develop and maintain a governance framework for platform updates, releases, and testing protocols.
• Lead the post-launch optimization strategy—driving continuous improvement in performance, features, and customer engagement.
• Champion data-driven decision-making using analytics tools (GA4, Shopify Analytics, etc.).
• Ensure secure, compliant, and high-performing digital infrastructure that supports Jordan’s growth.

Who you are:

• 15+ Years total job experience
• 7+ years of ecommerce operations or solutions architecture experience, with proven leadership in Shopify Plus platform migrations.

Strong technical knowledge of ecommerce ecosystems, APIs, data migration, and systems integration.

• Demonstrated success leading large-scale digital transformation or replatforming projects.
• Hands-on experience with Shopify themes, Liquid, and third-party app ecosystems a plus.
• Strong understanding of digital commerce KPIs, conversion rate optimization, and UX principles.
• Excellent project management, vendor leadership, and cross-functional collaboration skills.
• Bachelor’s degree in Computer Science, Business, Marketing, or a related field.
• Certifications in Shopify, Agile, or PMP preferred.

Pay Range: $140,000.00 - $175,000.00 year. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan's Furniture is an Equal Opportunity Employer.