Director for Learning and Development

We are looking for a Director for Learning and Development who will guide Good Shepherd Services’ commitment to being a learning organization.

Reports to: Chief of Mission and Learning Officer

Location: 305 7th Ave., New York, NY 10001/Hybrid

Hours: 35 hours, exempt (3 days in office; 2 days WFH)

Salary: $110,000 - $120,000

As a superstar candidate:

• You are an accomplished adult learning theories practitioner
• You have significant experience with instructional design, including the ADDIE and SAM models
• You are culturally competent, emotionally intelligent, and have strong interpersonal skills
• You are a street-smart critical thinker who asks insightful questions
• You have advanced project management and strategic program development skills
• You are highly flexible, can course-correct, take risks, and enthusiastically embrace change
• You are a dynamic communicator in online, hybrid, and face-to-face venues
• You are a fabulous team builder with exceptional leadership skills and a coaching mindset
• You have a passion for GSS’ mission and values, belonging and inclusion, and community-building
• You work from strength-based, youth and family development, and trauma-informed perspectives
• You see the bigger picture and get to the heart of the matter

Major Duties:

Leadership

• Connect a strategic vision of departmental goals to the agency strategic plan
• Supervise a dynamic team of Learning & Development Department staff; currently five staff – a LMS Coordinator, a Senior Learning and Development Coordinator, and 3 Learning and Development Coordinators
• Find and share external best practices with program leadership, HR and L&D and Mission and Learning colleagues
• Serve as a leader on the Mission and Learning team
• Participate in Mission and Learning leadership team meetings

Project Management and Strategic Program Development

• Engage in ongoing training needs assessment and development of responsive learning pathways for each major program area, leveraging e-learning, hybrid, on-site localized training
• Oversee delivery of day-to-day learning and development offerings; ensure they are aligned with multiple criteria, including department goals, program needs, required trainings, and the agency strategic plan
• Leverage other free or low-cost training opportunities across the city, such as the ACS Workforce Institute and COFCCA
• Collaborate with the Chief of Mission and Learning Officer and Assistant Director of Organization Development to provide training that aligns with agency belonging and inclusion efforts
• Convene a Curriculum & Content committee that includes mental health and well-being, belonging and inclusion, and the L&D team to ensure training and curriculum aligns that meets twice per year
• Translate organizational and programmatic needs into integrated learning and development plans that takes into consideration functional and professional skills, career development actions, and funder and governing body requirements
• Create innovative approaches to learning and talent development challenges that look beyond conventional wisdom to create impactful change
• Develop online, hybrid, and face-to-face workshops around program needs
• Identify and manage multiple vendors, as well as internal and external consultants, to assist in program design and execution, including Cornerstone and LMS management
• Manage the LMS system; create curriculums/playlists for the different programs around compliance and regulatory trainings; use version control to manage multiple iterations of learning content

Engaging and Dynamic Communication Skills

• Oversee consistent, high-quality communication and marketing materials that highlight learning and development opportunities
• Engage with department members to enhance productivity, collaboration, and clarity of communication
• Facilitate online, hybrid, and face-to-face workshops as needed

Compliance

• Partner with staff to respond strategically to audits and reporting requests from external partners and within the agency; this includes ACS reporting, MMC reporting, program compliance reporting
• Develop reporting systems that meet the regulatory and management needs across a broad array of GSS programs
• Oversee L&D compliance and accreditation responsibilities
• Work on projects and opportunities as organizational needs emerge

Additional Qualifications:

• Bachelor’s degree in organizational development, adult learning, social work or related field or 5 years’ experience in learning and development required.
• Experience with learning management systems preferred, especially Cornerstone
• Knowledge of adult learning styles such as participative training design, group dynamics, significant experience with instructional design, including the ADDIE and SAM models
• Experience in social services strongly preferred
• Strong expertise in developing, editing, and collaborating on content Microsoft 365, Teams, SharePoint, and Office
• Experience with Asana
• Ability to use public transportation for travel to program locations throughout Brooklyn, Manhattan and the Bronx