Director, Inside Sales

Important to note that this role will be based out of the DC area and must be willing to relocate to be in office 5 days a week.

The Director, Inside Sales is responsible for leading and scaling inside sales call center operations with a focus on revenue generation, lead conversion, and sales productivity. This role requires a strategic, data-driven leader with experience managing high-volume inside sales teams, optimizing dialing performance, and driving measurable revenue outcomes through outbound and inbound sales channels.

The Director will oversee the call center’s inside sales, confirmation, and dispatch teams to maximize sales performance through effective coaching, sales process optimization, and data-driven decision-making. This role partners closely with the executive team to ensure alignment with the company’s vision, mission, and strategic goals, and reports directly to the SVP of Call Center Operations.

What You’ll Do

• Develop and execute high-volume inside sales dialing strategies designed to maximize contact rates, appointment conversions, and revenue per lead.

• Align inside sales initiatives with company revenue objectives in partnership with senior leadership.

• Oversee daily operations of inside sales teams, ensuring strong speed-to-lead, high contact rates, appointment set percentages, and quality lead conversion.

• Drive a high-performance sales culture through clearly defined revenue KPIs, sales dashboards, and ongoing coaching for managers and frontline sales agents.

• Monitor and optimize dialer performance, call cadence strategies, and CRM analytics to improve agent productivity and sales outcomes.

• Ensure compliance with all regulatory requirements (TCPA, DNC) while maintaining aggressive sales outreach strategies.

• Partner cross-functionally with Sales, Marketing, and Technology to improve lead quality, segmentation strategies, scripting, and sales enablement tools.

• Identify and implement sales process improvements, automation, and technology enhancements to increase agent efficiency and revenue per lead.

• Collaborate closely with Field Sales leadership to ensure appointment quality translates into closed revenue.

• Recruit, develop, and mentor high-performing inside sales leaders and managers while building scalable coaching frameworks for frontline agents.

• Maintain an active presence on the call center floor, reviewing sales performance, call quality, and conversion metrics while driving accountability through weekly performance reviews.

• Champion change management initiatives and lead the adoption of new sales technologies, dialing strategies, and performance management tools.

What You’ll Bring

• Bachelor’s degree required; MBA or equivalent preferred.

• 8+ years of progressive inside sales or call center leadership experience, including 5+ years leading high-volume outbound sales teams.

• Proven track record of driving revenue growth through inside sales operations, including improving contact rates, appointment set rates, and lead-to-sale conversion.

• Hands-on experience managing large inside sales teams in a quota-driven call center environment.

• Proficiency with dialer management systems and CRM platforms (e.g., Five9, Nextiva, RingCentral) with experience optimizing dialing strategies and agent productivity.

• Strong analytical and problem-solving skills with the ability to translate sales data into actionable performance strategies.

• Excellent communication and leadership skills with the ability to influence cross-functional partners.

• Experience in industries such as home improvement, home services, healthcare, retail, or other high-volume consumer sales environments.

• Strong background in business intelligence and reporting tools used to track sales performance and agent productivity.

• Ability to manage multiple priorities in a fast-paced, high-growth sales environment.

About Renuity

Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.

To learn more, visit Renuity's About Us page.

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Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.

If you have a question regarding your application, please contact TA@renuityhome.com

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