Director, Learning & Development

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About the Role

Kitsap Credit Union is searching for a Director, Learning & Development to work hybrid out of our Bremerton office. The Director, Learning & Development owns the enterprise learning ecosystem, including leadership development, retail capability building, and future-ready skill development. This role ensures a cohesive, skills-based learning culture that enables employees to build critical capabilities, adapt to change, and drive organizational performance. This role shifts the learning function from program delivery to a strategic driver of workforce capability, leadership effectiveness, and future-ready skills.

This role works across all departments ensuring we have a culture of learning and is incorporating the Credit Union’s core values, operating principles, and business strategies to support employees in their performance to effectively and professionally meet members’ needs. This position analyzes organizational needs for development, aligns L&D activities with Credit Union strategy, and delivers Credit Union-wide learning and development initiatives that drive KCU’s growth strategies.

Quick Facts

Reports to: VP, Human Resources

Employment Type: Exempt, Hybrid, Salaried, Full-time

Salary Range: $117,697.44 - $165,000 depending on experience

Bonus Target: 12% potential incentive of base pay

Grade: 14BC

Industry: Banking

Principal Accountabilities

• Leads enterprise-wide capability planning, partnering with business leaders to identify current and future skill gaps, define workforce capability needs, and implement scalable learning strategies that drive organizational performance and readiness.
• Owns the design and execution of enterprise learning initiatives, ensuring integrated development experiences across all employee levels that support career progression, leadership readiness, and long-term organizational growth.
• Leads strategic communication and engagement efforts for learning and development, building strong cross-functional partnerships and ensuring alignment across stakeholders. Drives awareness and adoption of learning initiatives while collaborating with subject matter experts to ensure content is relevant, high-quality, and aligned to business needs.
• Provides strategic leadership on cross-functional initiatives, ensuring workforce readiness for new products, services, and processes by embedding learning solutions that enable successful adoption, performance, and change.
• Partners with Human Resources and business leaders to drive organizational performance, aligning learning strategies with talent management, culture initiatives, and change efforts to strengthen overall workforce effectiveness.
• Defines and governs the learning experience strategy, leveraging modern adult learning practices and blended approaches to create scalable, engaging, and impactful development experiences across modalities.
• Establishes enterprise standards for learning programs, ensuring consistency, quality, and alignment with organizational priorities, while continuously evolving offerings to meet changing workforce and business needs.
• Leads the design and continuous improvement of learning experiences, providing guidance and coaching to L&D team members and facilitators to ensure high-quality, effective delivery across in-person, virtual, and blended environments.
• Owns vendor strategy and partnerships, including selection, contracting, and performance management of external providers, ensuring alignment with learning objectives and organizational standards.
• Continuously evaluates and advances learning tools, resources, and technologies, ensuring the learning ecosystem supports scalability, accessibility, and future-ready workforce capabilities.
• Leads the enterprise measurement strategy for learning effectiveness, using data, observations, assessments, and feedback to evaluate impact, drive continuous improvement, and inform strategic decisions.
• Synthesizes learner and stakeholder feedback into actionable insights, using data to refine learning programs, strengthen capability development, and enhance overall effectiveness.
• Ensures governance and compliance of learning programs, including training records, regulatory requirements, and internal standards, while maintaining operational excellence.
• Develops and delivers executive-level reporting and dashboards, providing data-driven insights on workforce capability, learning impact, and organizational readiness.
• Leads and develops the Learning & Development team, setting clear expectations, driving performance, and building team capability through coaching, engagement, and strategic direction.
• Owns the enterprise learning investment strategy, including budget planning, prioritization, and resource allocation to maximize impact and align with organizational goals.
• Oversees the enterprise learning calendar, ensuring strategic alignment, prioritization, and effective delivery of learning experiences across the organization.
• Maintains expertise in regulatory requirements and industry trends, ensuring learning strategies remain compliant and aligned with evolving expectations.
• Leads the development and execution of the L&D strategic plan, ensuring learning initiatives directly support and advance organizational priorities and long-term business strategy.
• Other duties as assigned.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills with attention to detail and business-oriented thinking.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent knowledge of e-learning platforms and practices.
• Significant experience with effective learning and development methods.
• Proficient knowledge of Learning Management Systems (LMS).
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient knowledge and understanding of adult learning design and application.
• Ability to prioritize tasks and to delegate them as appropriate.
• Creative and self-motivated.
• Proficient with Microsoft Office Suite software.
• Understand, model, and represent KCU’s core values.

Qualifications and Education Requirements

• Bachelors’ degree in Organizational Development, Business, Education, or a related field, or equivalent, required.
• Minimum of eight years of related work experience required.
• Minimum of five years of previous management experience.

Required Experience

• Progressive experience in Learning & Development, Organizational Development, or Talent Development, with demonstrated success leading enterprise or large-scale learning initiatives.
• Experience translating business strategy into workforce capability strategies, including leadership development, skill-building, and performance enablement.
• Proven ability to partner with senior leaders to influence organizational priorities and drive workforce readiness.
• Experience leading and developing high-performing teams, including setting direction, coaching, and driving accountability
• Strong experience in program strategy, design, and execution across multiple learning modalities (e.g., instructor-led, virtual, digital, blended).
• Demonstrated ability to measure learning effectiveness and connect outcomes to business performance.
• Experience working in complex, cross-functional environments with the ability to balance enterprise consistency and business-specific needs.

Preferred Experience

• Experience leading an enterprise-wide Learning & Development function or team, with accountability for strategy, delivery, and outcomes across multiple business units.
• Experience leading learning and capability initiatives for both frontline (e.g., Retail, Contact Center) and back-office functions, ensuring alignment between customer-facing and operational roles.
• Experience building or advancing skills-based learning models, including capability frameworks, career pathways, or skill-based progression.
• Experience designing and leading leadership development programs across multiple levels (frontline leaders through senior leadership).
• Experience with modern learning technologies (LMS, LXP, or skills platforms) and evolving digital learning strategies.
• Experience in financial services, credit unions, or similarly regulated industries.

Supervisory Status

This position supervises others and is responsible for being results oriented, collaborative, delegating effectively, and embracing the organization’s core values, ensuring team effectiveness.

Working Conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Constantly operates a computer and other office productivity machines.
• Constantly positions self in work environment.
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions.
• Must be able to detect objects at a distance.
• On occasion will move up to 20 pounds of office objects.
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions.

Please note: Kitsap Credit Union does not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• 1 Personal Floating Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.

****** Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******

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