Director, Learning, Engagement & Culture

With an “A” health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 43,000 with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along it highly successful growth trajectory, SFFedCU is seeking a Senior Manager/Director of Learning, Engagement & Culture for our Golden Gate Branch in San Francisco.

Role Overview

The Senior Manager/Director of Learning, Engagement & Culture is a strategic leader responsible for designing and driving initiatives that shape organizational culture, enhance employee engagement, and foster continuous learning and leadership development. This role goes beyond traditional training, serving as a catalyst for organizational growth and transformation. Reporting to the Chief People Officer, the Manager, Director partners across function to embed a growth mindset, promote inclusive leadership, and ensure a consistent, high-impact employee experience from onboarding through career progression.

Key Responsibilities

• Design and execute an integrated learning and development strategy aligned with business goals and cultural priorities.
• Oversee the creation and delivery of leadership development programs for all levels, including emerging leaders and senior executives.
• Lead and evolve the onboarding experience to accelerate new hire engagement and performance.
• Develop engagement initiatives that foster connection, purpose, and pride in the organization.
• Manage the planning, delivery, and tracking of mandatory compliance training across the organization to ensure regulatory and policy adherence.
• Oversee development and delivery of business systems training specific to retail banking platforms (e.g., core banking systems, teller systems, loan origination, etc.)
• Partner with HR and business leaders to assess learning needs and organizational development priorities.
• Measure and report on learning effectiveness and engagement outcomes; continuously optimize programs based on data and feedback.
• Champion a culture of growth, curiosity, inclusion, and accountability through learning experiences and cultural initiatives.
• Facilitate learning assessments, pulse surveys, and feedback loops to identify opportunities for improvement.

Qualifications & Experience

• 7+ to 10+ years of relevant progressive experience in leading learning and development, organizational development, and related talent initiatives. Preferably in financial services.
• Expertise in learning strategy, instructional design and leadership program design.
• Bachelor’s degree in human resources, Organizational Development, Business Administration, or a related field is highly desirable. Advanced degrees or professional certifications are preferred but not mandatory.
• Track record in culture transformation and employee engagement and change management.
• Exceptional communication and interpersonal skills and able to effectively engage and influence stakeholders at all levels of the organization.
• Strategic thinker with strong analytical skills.
• Discretion and integrity in handling confidential information.
• Strong leadership and people management skills with the ability to oversee multiple projects and programs simultaneously.

Data-driven and results oriented.

You’ll work alongside a passionate team in a mission-driven organization, get exposure to executive decision-making, and grow your skills across a broad range of functions. No two days will be the same—and that’s exactly how you like it.

The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan, profit sharing, competitive base, bi-annual bonuses, as well as tuition reimbursement.

SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.