Director - MarTech & AdTech Platforms

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

At Costco Wholesale, we’re not just looking for a manager; we’re looking for a leader to help us bridge the gap between our world-class warehouse experience and our digital future. As the Director of MarTech & AdTech Platforms, you’ll be the strategic lead for the technology that powers our member engagement. From overseeing our Adobe Experience Platform (AEP) suite to scaling our Retail Media Network (RMN), your work will directly influence how we use data to drive growth and deliver a more personalized experience for millions of members worldwide.

This role is a unique blend of high-level strategy and deep engineering execution. You will lead a global, multi-disciplinary team—including software engineers, platform engineers, and product owners—to build and maintain the platforms that handle everything from audience management to omni-channel measurement. We compete for talent with the biggest names in tech because the scale of our data and the complexity of our "omni-channel" challenge are just as significant. You’ll be responsible for a prioritized roadmap that doesn’t just keep the lights on, but actively unlocks new value for the business.

Reporting to the AVP of Data & Marketing Platforms, you’ll act as a vital link between technical teams and executive leadership. We value a "player-coach" mentality—someone who can dive into technical architecture one hour and discuss long-term business strategy the next. Success here means navigating a fast-moving, collaborative environment where your ability to foster a culture of trust and open communication is just as important as your technical acumen.

Ultimately, your goal is to ensure our technology is as reliable and member-focused as the warehouses themselves. As a steward of the Costco culture, you will develop a strategic vision that aligns with our core mission: providing high-quality products and services at the best possible value. If you’re ready to lead an essential part of a global IT transformation while staying grounded in a culture that puts people first, we’d love to talk.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
• ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
• MANAGING PERFORMANCE: Coaches and mentors’ employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill, and ability.
• COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy, and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
• SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary.
• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
• Leads the development, integration, and optimization of advertising and marketing technologies, delivering seamless and personalized member experiences across ads, web, email, push, and SMS channels.
• Defines the marketing technology roadmap, analyzing new Adobe products and use cases to support business goals.
• Collaborates with multi-disciplinary teams including marketing, technology, analytics, and business partners to ensure successful platform implementation and campaign delivery.
• This is a full-time management/leadership position (45+ hours per week).

REQUIRED

• 5-7 years’ experience in marketing & advertising technology to support critical business needs.
• Experience in Retail Technology - Online Advertising, eCommerce, and Membership & Marketing.
• Experience building and leading high performing teams including mentorship and career development of team members.
• Experience with cloud data infrastructure and building things in a repeatable, scalable way.
• Extensive knowledge of Marketing technology, specifically Adobe Experience Platform CDP or similar (Salesforce, Braze).
• Experience with digital advertising, DSP, DMP, personalization, and data driven outcomes.
• Software Development or Leading Software Development Teams building core digital experiences or integrations.
• Experience in defining and implementing data strategy for the companies and teams fulfill the transition to being data driven.
• Strong communication skills with the ability to level the conversation to business audiences with different technical backgrounds and build strong relationships across departments.
• Proven track record of active coaching and mentorship of leading teams to further their career and improve their skills.
• Strong familiarity with the Agile development process and proven ability to prepare a project plan, communicate the plan to the team, and break the work down into trackable tasks.
• Proactively partner and identify opportunities, set priorities, and establish goals.
• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended

• Degree in Computer Science.
• Familiarity with AI, ML, GenAI applications.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Required Documents

• Cover Letter
• Resume

California applicants, please review the Costco Applicant Privacy Notice.

Pay Range: $160,000 - $230,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.