Director of Case Aide Services

As the Director of Case Aide Services, you will be responsible for providing strategic leadership and oversight of our case aide team, ensuring the efficient delivery of services to clients and promoting their well-being and self-sufficiency. You will manage daily operations, drive operational excellence, and foster a high-performance culture within the team. In addition to overseeing team performance, you will collaborate with senior leadership to develop and implement strategies that align with the organization's goals and vision.

Experience

Required:

• Bachelor's degree in business, social work, psychology, human services, or a related field (Master's degree a plus).
• 10 years of related experience, with at least 5 years of supervisory experience
• Experience in Human Services preferred
• Must be authorized to work in the U.S.

What you’ll be doing

Leadership & Team Management:

• Provide strategic leadership and direction for the Case Aide Services team, ensuring alignment with organizational goals and vision.
• Recruit, train, and mentor high-performing individuals, fostering a positive and collaborative work environment.
• Promote a culture of professional development, encouraging continuous learning and career advancement opportunities for team members.
• Instill a high-performance culture with a focus on teamwork, service excellence, and accountability.
• Lead the team in handling challenging client situations, providing guidance, and ensuring effective crisis management.

Operational Execution & Efficiency:

• Oversee daily operations of the case aide team, ensuring the efficient and effective delivery of support services to clients.
• Develop and implement operational processes, procedures, and frameworks to maintain service quality and compliance with company policies.
• Identify opportunities for operational improvements and implement solutions to enhance performance and achieve operational goals.
• Monitor performance metrics, KPIs, and industry benchmarks to assess and optimize productivity and service quality.

Financial & Resource Management:

• Develop, manage, and monitor the department’s budget to ensure financial objectives are met.
• Analyze financial performance, identify variances, and implement corrective actions to maintain profitability.
• Work closely with the finance team to drive cost efficiency and maximize profitability through operational improvements.

Strategic Planning & Growth:

• Collaborate with the executive team to develop and execute long-term strategies that align with the organization's vision and growth objectives.
• Identify opportunities for growth and diversification of services, ensuring the organization adapts to emerging industry trends and client needs.
• Monitor industry trends, competitor activities, and market developments to stay ahead of potential challenges and capitalize on new opportunities.

You may be a good fit for our team if you have the following skills…

• A confident, natural leader and problem solver with demonstrated critical thinking, problem solving, and a proven track record of managing high-performing teams.
• Deep understanding of human services operations, case management, and client support.
• Excellent financial acumen, with experience in budgeting, financial analysis, and driving cost efficiency.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and organizational skills, with the ability to engage with executives, clients, and team members.
• Ability to work in a fast-paced, matrixed environment and navigate ambiguity.
• Strong customer service orientation and the ability to handle difficult client situations with professionalism and tact.
• Ability to drive change and process improvements within the organization.
• Must be willing to travel occasionally.
• Proficient with MS Office applications and telecommuting tools for virtual communication.

What we provide

• Medical (includes H.S.A. option with employer contribution), dental, and vision insurance
• Short- and long-term disability
• Company paid basic life insurance
• 401(k) with 4% company match and immediate vesting
• Wellness program that helps you earn lower premiums
• Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more
• 12 weeks fully paid parental leave
• Up to $5,000 adoption fee reimbursement
• $500 wellness reimbursement after 60 days of employment
• Generous PTO policy and 10 company paid holidays
• Company paid cell phone plan

Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

Who is Northwoods?

Northwoods makes software solutions that improve the quality of the life of case managers and social workers in the Health and Human Services (HHS) field. Recognized as one of Columbus’ top places to work, working at Northwoods means being part of a team that’s passionate about making an impact on the lives of HHS professionals and the families they serve.

We believe in creating a culture of inclusivity and accountability seeking to hire professional, passionate and driven individuals that believe in the values that we believe in:

We believe that our team members are all accountable adults, not only to themselves but to each other, and we treat them that way. Our team works incredibly hard and is proven through dedication to their craft and our mission.

Our Solutions

Our products are designed for state and county social care program areas, including child welfare, childcare, child support, economic assistance and adult & aging agencies. These solutions leverage technology to allow case workers and social workers to easily collect, store, manage, and share case content and data more efficiently. By simplifying processes, our customers can spend more time engaging with the families they serve, make better informed decisions and achieve better outcomes.

Traverse – A SaaS solution that allows for easy, on-the-go access to case files, case work and interview forms and intelligent insights on case content and materials, which lead to better engagement and better outcomes.

Compass – Compass solution is some of our longer standing software that supports multiple markets for both state and county customers. Our focus on reducing time wasted on paperwork and administrative burdens allows case workers to better serve families in need.

Case Aide Services - Our trusted team of experienced child welfare professionals becomes an extension of agency staff supporting them with administrative tasks such as referral and records requests, compiling documents for court, and document organization. Workers can focus on fostering healthier families without sacrificing their own well-being.